Senior Infrastructure Specialist

Overview

- Full time permanent opportunity
- Iconic global brand, corporate discounts & other perks
- Modern office with free parking

The Role

Senior Infrastructure Engineer role with an iconic global brand + Great work culture + Career progression + Mix of BAU support and project work

As an infrastructure engineer who works as part of a talented and close-knit team located in Rowville, you will be required to manage, maintain, and support an enterprise environment in ensuring the availability of the services to the GPC Asia Pacific support offices, warehouse and network of stores over 500+ locations in Australia, New Zealand and China.

This is a hands-on position that requires a self-motivated individual who can work independently and consistently uphold the values of Genuine Parts Company (GPC). The successful candidate will demonstrate initiative and accountability in their day-to-day work.

As a Senior Infrastructure Engineer, you will be an integral member of a skilled and close-knit team based in Rowville. Your responsibilities will include managing, maintaining, and supporting an enterprise environment to ensure continuous availability of services for GPC’s Asia Pacific support offices, warehouses, and an extensive network of over 600 stores across Australia, New Zealand, and Asia.

The ideal candidate will have a strong passion for information technology and a commitment to delivering exceptional customer service. Additionally, they must be capable of working across multiple technology domains to effectively support operations, contribute to project success, and meet agreed Service Level Agreements.

What will you be doing?

Providing technical expertise for core infrastructure, including but not limited to:

- GCP, AWS, Azure Cloud
- M365, InTune, AVD/W365
- Microsoft System Centre Configuration Manager
- Windows Server OS
- Linux Server OS
- Active Directory & AAD
- Remote Desktop Services
- Identity Access Management Platforms
- Incident Management Tools ie. ServiceNow
- SAN Storage & Backup Solutions

Key Responsibilities Areas

- Manage and proactively maintain systems and services managed by Infrastructure support team.
- Help produce appropriate infrastructure designs and technical specifications in line with defined processes to support the development of new and improved system.
- Coordinated execution of projects task with support of Technical Leads and Project Managers.
- Providing technical expertise for core infrastructure listed in role requirements
- Manage and proactively maintain all responsible system
- Help produce appropriate infrastructure designs and technical specifications in line with defined processes to support the development of new and improved system
- Coordinated execution of projects task with support of Technical Leads and Project Managers
- Conduct training & mentoring programs to junior team members along with ensuring documentation is accurate and well maintained
- Deliver weekly system reports to Infrastructure manager
- Adhering to Infrastructure policies and processes (e.g. Change Management) as well as identifying potential risks within the IT environment and reporting accordingly
- Conducting training & mentoring of junior team members along with ensuring documentation is accurate and well maintained
- Following ITIL based ITSM practices and ensuring all incidents, problems and service requests are managed to agreed service levels
- Supporting the organisation in accordance with GPC Asia Pacific’s procedures and policies
- Liaise with internal staff to ensure a high satisfaction of services are met
- Creating and maintain corporate knowledge base articles
- Rostered on call program for supporting BAU & Project activities

About You

- 3+ years supporting Cloud Infrastructure Solutions, Integrations & Migrations i.e. Azure, GCP, AWS etc.
- 5+ years’ experience working with Microsoft enterprise environment supporting core systems e.g. M365, Azure AD, SCCM/InTune, Active Directory, AVD, Windows Server 2016-2022 OS
- 5+ years’ experience supporting a virtualization environment e.g. VMware
- 5+ years’ experience supporting enterprise Patching & Security Systems
- 5+ years’ experience configuring and maintaining backup and SAN storage solutions
- Coordinate and prioritise Infrastructure activities and support requests
- Proficient in time & priority management
- Investigative skills to identify and solve potentially complex problems
- Translate technical issues into understandable business language for end-users

Core Competencies

- Process driven.
- Passionate about service improvement
- A professional attitude and presentation
- Capable of forming and maintaining positive and productive working relationships
- A relentless positive, Can-Do attitude
- Ability to work autonomously when required as well as within a team environment.
- Inspire self and team members in creating Genuine Service moments.
- Be highly visible, live the Company values and lead by personal example.
- Ability to take ownership and accountability of tasks.

Looking after you

We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

- Staff discounts across the GPC Asia Pacific group of Companies
- Private health insurance discounts
- Employee assistance program
- A highly safety conscious work environment
- We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
- Paid volunteer leave allowing you to give back to your chosen charity/community organisation

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

Send your CV to our Careers Team by clicking APPLY

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC/'s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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