Client Services Response Officer

6 days ago

Bendigo, Australia Hearth Australia Full time

Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone’s life?

Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life outcomes for people with a disability.

Reporting to the Team Leader, the Client Services Response Officer is the point of contact for clients and employees out of business hours. The CRO will have exposure across all aspects of the business so that they can refer all queries to the correct department while responding appropriately and in a timely manner.

This is such a unique opportunity and would be perfect for someone currently studying

Your main responsibilities would include:

- Responding to inbound calls, address any initial queries and refer to relevant region while providing exceptional client experience
- Maintain an accurate log of calls received and case notes
- Liaising with clients and employee regarding emergency shift changes or incidents in a professional and empathetic manner
- First response to incident reporting after hours & escalating incidents to management with urgency
- Assist in maintaining all Quality and Compliance records, files, registers and databases, as well as forms and templates
- Comply with all health and safety legislation and guidelines

- Knowledge/experience with the NDIS and disability services (desirable)
- Previous experience in general administration and client services role (desirable)
- Competent with systems and MS Office Suite (Word, Excel etc.)
- Excellent written and verbal communication and interpersonal skills
- Strong attention to detail, problem solving and lateral thinking skills
- An ability to work independently as well as within a team

Due to the on-call nature of this role, flexibility in work hours is required as shifts may vary across 24 hours including weekdays and weekend shifts on a roster basis.

- Rewarding and purpose-driven start to your career with a reputable organisation
- Work with people who love what they do & have a passion to make a difference
- Flexible ways of working and working hours
- Friendly, warm & supportive team environment
- Learning and development opportunities
- Clear career pathways & progression opportunities

#J-18808-Ljbffr

  • Client Services Worker

    22 hours ago

    Bendigo, Australia Bendigo Community Health Services Full time

    Client Services Client Services Worker 45.6 hours per fortnight (0.6 FTE) Ongoing Position The Position Client Services is located within the Organisational Support team. Client Services are responsible for providing a wide range of operational administrative services to BCHS and its diverse client group. The position of Client Services Worker is to...

  • Client Service Officer

    1 week ago

    Bendigo, Victoria, Australia Demant Full time

    WHO IS AUDIKA- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika has...

  • Client Service Officer

    2 weeks ago

    Bendigo, Victoria, Australia Employment Hero Full time

    The Support People is a leading registered NDIS provider in regional Victoria, creating an inclusive world where people with disability live the life of their choosing with our support. The Client Service Manager is a key support role for the delivery of our NDIS Participant services. The NDIS Client Service Manager plays an integral part in ensuring our...

  • Client Support Officer

    1 week ago

    Bendigo, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections...

  • Client Services Coordinator

    5 days ago

    Bendigo, Australia Ipsum Advisors Full time

    **CLIENT SERVICES COORDINATOR** **Overall Objective** To care for and coordinate administrative tasks related to client services provided by the accounting team. Perhaps the best way to think of the position is as a personal assistant to 4 -5 accountants. The coordinator will not need to calculate or interpret accounting figures however they will need to...

  • Client Liaison/Intake Officer

    2 weeks ago

    Bendigo, Victoria, Australia True Hands Full time

    True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized In-Home Client Liaison/Intake officer for our new **Bendigo Office.****About You**:This role is ideal for someone that loves to give people a great experience at every contact point. Someone that is looking to work for a progressive company. who would...

  • Client Service Officer

    1 week ago

    Bendigo, Australia Demant Full time

    WHO IS AUDIKA- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika has...

  • Client Service Specialist

    2 weeks ago

    Bendigo, Victoria, Australia beBeeservice Full time $72,731 - $108,692

    About This RoleWe are seeking a dedicated and compassionate Client Service Specialist to join our team. In this full-time role, you will be responsible for delivering exceptional client service with ownership and accountability.Your key responsibilities will include resolving client queries, using tailored communication, and making decisions aligned with...

  • Customer Service Officer

    7 days ago

    Bendigo, Australia Support Services - InfraBuild Full time

    **About the role**: ARC, a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at the Bendigo branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone looking to build on their...

  • Client Services Manager

    7 days ago

    Bendigo, Australia Carer's Network Australia Full time

    _**Building dreams for your future self**_ **Who are we?** At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are...