Receptionist & Booking Clerk

Overview

Be part of a supportive, purpose-driven specialist clinic making a real difference. Multiple part-time roles available – 3 days per week. Required travel weekly to East Maitland or Tuggerah.

About the company

Our client, Hunter Pain Specialists has been providing care since 1999 and is recognised as Australia's leading and most experienced private pain management clinic. Using a multidisciplinary approach, the team supports patients living with persistent chronic pain through treatment, education, and tailored care. With consulting locations in Broadmeadow, Tuggerah and East Maitland, Hunter Pain Specialists are dedicated to improving patients' quality of life.

About the opportunity

We are seeking two proactive and capable Medical Receptionists to join the team on a part-time basis (3 days per week). These roles are central to ensuring smooth day-to-day operations.

- Medical Receptionist: Responsible for providing high-quality reception and administrative support across the clinic.

- Medical Receptionist / Bookings Clerk: In addition to the above, this role has a specialised focus on surgery bookings, coordinating with specialists, patients and day surgery clinics to ensure an efficient and supportive process.

Please note: Both roles are primarily based at the Broadmeadow clinic, however there will be a requirement to travel once a week to either East Maitland or Tuggerah clinics once fully trained.

Key responsibilities

- Managing the appointment scheduler, booking, rescheduling, sending reminders, coordinating meetings, and reviewing consultation lists.
- Maintaining accurate patient records and documentation.
- Liaising with WorkCover Clerk to ensure approvals are received.
- Preparing daily banking and reconciliations.
- Preparing clinic files and paperwork as per roster.
- Processing referrals and incoming correspondence.
- Answering phones, filing, and scanning.
- Following all business procedures and supporting the Administration/Quality Manager as required.

Additional duties for the Bookings Clerk role include:

- Managing and coordinating the procedure scheduler and patient admission forms.
- Liaising with day surgery staff, anesthetists and specialists.
- Providing patients with pre- and post-operative information packs
- Preparing quotes, procedure files and handover lists.
- Ensuring confidentiality, security and accuracy of all records.

About you

This is an excellent opportunity to join a purpose-driven organisation where your work has a direct and meaningful impact. We are looking for candidates who bring a mix of experience, professionalism, and a genuine willingness to learn. The ideal applicants will have:

- Willingness to travel once a week to either Maitland or Tuggerah clinics
- Previous experience in a medical or specialist administration role
- Excellent communication skills and the ability to work effectively in a team
- Familiarity with Genie or Gentu software (advantageous but not essential)
- For the Bookings Clerk role – prior experience in theatre or hospital bookings, or within a specialist practice

If you are passionate about patient care and enjoy working in a supportive, specialist environment, we'd love to hear from you.

How to apply

To learn more about key responsibilities, company culture and the associated benefits of this opportunity, contact Olivia Evans on 02 4927 2025 oliviae@peoplefusion.com.au or Monica Sfeir on 02 4927 2036 monicas@peoplefusion.com.au for a confidential discussion. Alternatively, click "Apply" to submit your covering letter and CV.

Interviews will commence immediately; therefore, early applications are encouraged.

At peoplefusion we don't just accept diversity and inclusion —we celebrate it We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don't hesitate to contact us.

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