Hearing Care Assistant

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Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide, the group employs more than 22,000 staff in over 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics providing hearing services to our valued clients. We strive to put hearing care on the healthcare agenda and to improve the quality of life for people living with hearing loss.

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Responsibilities

We are looking for an organized and customer-centric individual to be a Hearing Care Assistant at Audika Rosny Park Clinic. This is a part-time position with a work schedule of 7 days per fortnight (Monday - Friday week 1, Monday and Friday week 2). If you are interested in helping our clients improve their hearing and quality of life, keep on reading This role is for you.

This pivotal role in each clinic contributes to clinic performance and enhances our customers’ experience. We seek a compassionate, process-oriented, and purpose-driven individual, whose outstanding organizational and customer service skills will help more people access better hearing.

You will collaborate with Clinicians and Clinic Coordinators to provide quality hearing health care outcomes for our clients.

You will learn about our products, services, competitive advantages, and government funding programs.

You will support clinicians with hands-on assistance during hearing appointments, including video otoscopy, tympanometry, and the placement of equipment to perform air conduction, bone conduction, and speech testing.

You will facilitate device demonstrations and tests during audiology appointments.

You will manage the equipment and IT required for video conferencing, as well as hearing aid fitting, minor repairs, and device troubleshooting.

With this knowledge, skills, and tools, you will apply tailored client-specific sales strategies to ensure they receive the best solutions.

You'll be successful in this role if you have:

- Previous sales and/or customer service experience in hearing care services, pharmacy, or allied health
- Experience working with an older demographic, preferred
- Strong interpersonal communication skills and empathy for clients to support their hearing journey
- Higher School Certificate (HSC) or TAFE Qualification

What's in it for you:

- Permanent role in a global organization
- Performance incentives
- Supportive hearing care team
- Professional development with a clear career path and training
- MyRewards program offering discounts at over 300 retailers and services across Australia
- Online Wellbeing Centre with activities, workouts, meditations, nutritional and financial advice
- Employee Assistance Program
- Birthday and Christmas gifts

Our Values:

Audika prides itself on a diverse and inclusive culture that respects our employees.

We are a team of professionals committed to bringing sound to life and connecting our clients through our hearing products.

Our values shape a supportive and encouraging culture where everyone can thrive and succeed: trust, teamwork, innovation, and a can-do attitude.

About Audika Group

The Audika Group, part of Demant, is one of the world's leading hearing care retailers with over 3,500 clinics in 25 markets. Joining our team offers an inspiring and motivating environment in a highly international setting, working with diverse cultures and perspectives, alongside dedicated colleagues.

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