Customer Service Specialist

4 weeks ago


Melbourne, Victoria, Australia Kuehne + Nagel AS Full time
It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

How you create impact

Your primary objective will be to respond to customer + internal enquiries in a professional + timely manner. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

What we would like you to bring

- To ensure that all enquiries are managed as well as identifying + resolving issues, complaints or other disputes to enhance our customer experience.
- To work closely with our internal teams + suppliers to develop relationships while resolving issues.
- To accurately receive customer orders + provide to distribution + warehouse teams for processing.
- To ensure all performance + reporting is provided accurately/timely to key stakeholders

What's in it for you

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

- Corporate rates for Private Health Care Insurance
- Free Flu Vaccination Program
- Inclusive Gender-Neutral Parental Leave Policy to support all parents
- Attractive long-service awards
- Novated leasing
- Charity and volunteering events
- Flexible work arrangements
- And more

If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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