Only 24h Left: Technical Operations Support

9 hours ago


Sydney, New South Wales, Australia Beonic Tech Pty Ltd Full time
Technical Operations Support, APAC

Reporting to VP, Technical Operations APAC

Beonic helps marketing, operations, IT, and research teams measure, predict, and influence customer behaviour across the physical and digital world. Our platform, Beonic IO, unifies digital and physical data into a single system of record. As a public company (ASX:BEO), we are committed to using technology responsibly to enhance relationships between people and the places they visit. www.beonic.com

About the Role

We are seeking a Technical Ops Support resource based in Sydney to drive operational excellence and contribute to Beonic's Service Desk Automation journey. As we scale the business, we aim to rely more on AI-driven tools to proactively resolve issues and provide customised customer responses based on site-specific configurations.

This role is critical in supporting devices deployed in customer environments, including people counting sensors, network switches, routers, and WiFi access points, and ensuring their seamless integration into the Beonic analytics and AI platform. A strong focus will be placed on documentation, platform monitoring, automation, and the enablement of customer self-service.

You will play a key part in troubleshooting issues across Beonic's custom platform and infrastructure, implementing smart alerting systems, and supporting the team in maintaining ISO 9001, 14001, and 45001 compliance.

Key Responsibilities

- Provide Level 1/2 technical support via phone, email, and remote access tools.

- Configure service desk tools for automated ticketing, routing, resolution logic, and performance dashboards.

- Analyse support trends to identify recurring issues and collaborate with engineering for long-term fixes.

- Implement and maintain monitoring and alerting systems, including automated ticket resolution triggers.

- Perform regular updates and maintenance of customer-deployed devices and infrastructure.

- Stage, commission, and configure IOT devices and WiFi access points for new and existing deployments.

- Perform basic switch/router configuration and VLAN setup to establish connectivity at customer sites.

- Coordinate third-party technicians to complete onsite installations on Beonic's behalf.

- Track inventory, manage stock levels, and coordinate procurement for hardware rollouts.

- Troubleshoot Linux systems, network switches, SSH connectivity, and WiFi issues.

- Review and maintain technical documentation, SOPs, and triage processes.

- Translate technical procedures into user-friendly internal/external knowledge base articles and FAQs.

- Structure documentation for reuse in LLM (AI) models and self-resolution workflows.

- Support platform uptime monitoring, infrastructure reporting, and visibility improvements.

- Contribute to tactical project plans, documentation for ISO audits, and cross-functional collaboration.

- Maintain clear, professional communication with stakeholders and internal teams.

Basic Qualifications & Experience

- 2+ years' experience in a service desk or technical support role with strong customer-facing skills.

- Working knowledge of IT support practices, networking, and service desk operations.

- Proficiency with networking concepts: TCP/IP, VLANs, DNS, DHCP, routing, and switching.

- Experience with Unix/Linux systems, SSH command-line configuration, and basic troubleshooting.

- Hands-on experience staging, installing, or supporting network or IOT devices.

- Familiarity with WiFi network setup and administration.

- Strong written and verbal communication skills; ability to simplify technical language.

- Experience configuring alerting/monitoring tools and service automation workflows.

- Ability to work autonomously as well as within a high-performing technical team.

- Solid understanding of ITIL Incident Management and service improvement practices.

- Strong organisational skills, integrity, and attention to detail.

Benefits

- Great working space in Surry Hills

- Hybrid working

- 1 day off on your B'day

- Novated Lease Opportunity

- Growth and Development

#J-18808-Ljbffr

  • Sydney, New South Wales, Australia Appian Full time

    Experienced Hire Customer SuccessSydney, AustraliaHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid...

  • Only 24h Left: Manager

    13 hours ago


    Sydney, New South Wales, Australia Aboriginal Health Council of Western Australia Full time

    Join a skilled executive leadership teamVaried and challenging permanent role that mattersGreat culture & career development opportunitiesAs Manager – Governance & Public Officer, you will be responsible for the liaison between The Hills Shire Council and the public. We are looking for a dynamic and diplomatic Manager who can lead and effectively manage...


  • Sydney, New South Wales, Australia Centric Projects Full time

    Are you a strategic IT leader ready to make lasting impact in just three days a week?Expo Centric is looking for an experienced Part-Time IT Manager to join us in Sydney on a 6-month fixed-term contract, with potential for extension. In this critical role, you'll design and implement the foundational IT processes, documentation, and governance frameworks...


  • Sydney, New South Wales, Australia St Vincent's Health Australia Full time

    locations NSW - Sydney, CBD, Inner West and Eastern Suburbstime type Full timeposted on Posted Yesterdaytime left to apply End Date: September 6, 2025 (28 days left to apply)job requisition id JR144047Job Description:Better and fairer care. Always.We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care...


  • Sydney, New South Wales, Australia The Law Society of New South Wales Full time

    - Full time role with a hybrid working model- Join a high performing, collaborative and friendly team- Located in the heart of Sydney's CBD (Martin Place)The Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just...


  • Sydney, New South Wales, Australia Environmental Resources Management (ERM) Full time

    ERM ANZ is currently recruiting for a full time Financial Accountant to join our Finance Team based in Sydney. This is a 9-month temporary position covering a maternity leave.THE OPPORTUNITY:Environmental Resources Management (ERM) is a leading global provider of environmental, health, safety, risk, social consulting and sustainability related services. As a...


  • Sydney, New South Wales, Australia Appian Full time

    Associate Solution Engineer (Technical Support)Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid...


  • Sydney, New South Wales, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    StateCover's purpose is to keep people safe, well and working. We are the Mutual insurer of choice for NSW councils, founded 24 years ago by Members, for Members. We provide 132 local government entities with worker's compensation insurance solutions, safety and wellbeing services, and are trusted as their workforce risk and wellbeing experts for their...


  • Sydney, New South Wales, Australia ShowTex nv Full time

    ARE YOU THE INSTALLATION & FABRICATION TECHNICIAN WE ARE LOOKING FOR?A passion for technical creativity? Imagine spending your working days in a growing company that breathes creativity. One that is part of an international group but feels like a family. Welcome to ShowTex AustraliaYou know the drapes that define a theatre? Or the scenic fabrics that create...


  • Sydney, New South Wales, Australia CYOS Solutions Full time

    Application closing date: Sunday, 17 August 2025 • 11:59pm, Canberra time (in Canberra)Estimated start date: Monday, 22 September 2025Location of work: NSWWorking arrangements: The role will be based in the office - Opportunities to work remotely exist once knowledge/capability is demonstrated.Length of contract: 1 x 6 monthsContract extensions: 1 x 12...