Customer Service Officer- Part Time

3 weeks ago

Council of the City of Sydney, Australia West HQ Full time

At Sydney Gymnastics & Aquatic Centre we pride ourselves on delivering exceptional customer service. We are looking for a friendly, motivated, and detail-oriented Customer Service Officer to join our team part time. If you have a passion for helping others and are looking to grow in a dynamic work environment, this is the perfect opportunity for you.

Responsibilities

- Provide prompt, professional, and courteous customer service

- Answer customer inquiries via phone, email, and in-person

- Resolve customer complaints and issues efficiently and effectively

- Maintain accurate records of customer interactions and transactions

- Collaborate with team members to improve overall customer satisfaction

- Identify opportunities to upsell products and services

- Attending to Café Orders

Our perfect fit

Someone who has a high level of customer service and data entry experience, excellent presentation and clear communication skills. You must be able to keep up to date with current class schedules across the Gymnastics and Aquatic programs and have an ability to provide information on our products and services to new and existing members.

Someone who is able to work part time in the following shifts Tuesday, Thursday and Friday 4pm-9pm and Saturday 1pm-5pm (20hrs p/w) however hours will vary due to special events and trade of business requirements.

What you will need to be considered

- Exceptional customer service ability, both face to face, over the phone and via email

- General knowledge of sport and recreational industry is advantageous

- Previous experience working in a fast-paced environment

- Ability to multi-task with precision

- Reception/Administration experience essential

- Food handling and Cafe experience (desirable)

- Intermediate skills Microsoft Office Suite

- Ability to quickly learn about the precinct and the classes we have on offer

- Full Australian work rights

- NSW Working with Children Check

- First Aid

The Perks

- A complimentary meal provided in our fully catered staff room

- Free gym membership at our on-site facility, ONE55 Health & Fitness

- Discounted stays at Novotel Sydney West HQ

- Monthly onsite Club Plus Superannuation visit

- Employee Assistance program - 6 free sessions per calendar year

- Discounted corporate health fund

- Discounts across the business

- Ongoing support and training

- Free parking

If you are a bright and enthusiastic customer service professional please apply now

Apply Now

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