11/9/2025 Client Business Executive

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

- Respect for the planet
- Respect for our customers and
- Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology-first, people-centric business.

The Opportunity

This role is within our Australian sales team. We have a strong and innovative customer base in Energy and Water who are looking to Gentrack to drive and support their customer strategies. The Customer Business Executive (CBE) ultimately owns the account relationship and how we provide this drive and support. Success in this role is defined by creating a true partnership relationship with Gentrack's customers by developing a deep understanding of our customers' business and strategic vision. Key elements to this role also include building relationships across our customer's organisation, understanding and working to budget cycles as well as building strong business cases and value propositions for our customer.

The Specifics

- Own the relationship between Gentrack and our customers, setting this out in a strategy that maps how Gentrack's solutions will support the customers' business and vision.
- Lead Gentrack teams who will work to support you in developing and implementing strategy.
- Own account reporting, profitability and ensure we have the right level of governance and visibility across the account and projects.
- Manage and execute product presentations, value propositions and bids as required.
- Develop, execute, and lead account strategies, forecasts and product roadmap insights.
- Establish, develop, and maintain relationships with key partners and alliances that are important to your customers.
- Indirect leadership of bid teams and sales teams such as Gentrack's professional services teams, solution architects, pre-sales and executive roles who contribute to account plans.

What we're looking for (you don't need to be a guru at all, we're looking forward to coaching and collaborating with you):

- You have a genuine interest in understanding our customers' businesses and advocating for them.
- You can understand a customer's goals and objectives and translate our solutions into a value proposition to support those.
- You can align value and price to structure creative commercial offers, then lead, guide and motivate the team that will help you deliver for our customers.
- At least 3 years utility industry experience with an established network in Energy Retail, Distribution and/or Water, or at least 3 years working for an enterprise software solutions vendor within utilities.
- Someone who steps up proactively to take responsibility and, when given the opportunity to lead, to lead teams and people.
- You are a team player, where the success of your other sales team members is as important as individual success, with a team environment that encourages sharing and constant learning.

What we offer in return

- Personal growth – in leadership, commercial acumen and technical excellence.
- To be part of a global, winning high growth organization – with a career path to match.
- A vibrant culture full of people passionate about transformation and making a difference, with a one-team, collaborative ethos.
- A competitive reward package that truly awards our top talent.
- A chance to do work that directly accelerates the transition to net-zero energy.

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.

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