Customer Support Advisor

4 weeks ago

City of Melbourne, Australia Brandt Group of Companies Full time

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

We are seeking a proactive and customer-oriented Outbound Customer Support adviser to join our Knoxfield parts team. The primary responsibility of the Customer Support Adviser is to reach out to customers proactively, provide information on Brandt parts and services, and ensure a seamless service experience. If you have a passion for agriculture equipment, excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.

Responsibilities:

- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service for the equipment's needs.
- Maintain accurate customer interactions, orders, and service history records in our CRM system.
- Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings and industry trends.

Requirements:

- 5+ years of previous sales experience in the heavy equipment industry (in a similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and service.
- Excellent communication and interpersonal skills.
- Ability to build reports and maintain positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationship management (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to plan, develop, and communicate territory coverage to maximise sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license and a clean driver's abstract are required.

What We Offer:

- Competitive salary and commission structure
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities
- Positive and supportive work environment
- Employee discounts on service and Brandt products.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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