Infringement Appeals Officer

Division Name:
Transperth Train Operations

Position No:
Pool Ref 35873

Closing Date:
2025-11-05 5:00 PM

Location:
Perth Station

Job Type:
Permanent - Full Time

About the Job

About the Role

The Public Transport Authority (PTA) is seeking an Infringement Appeals Officer to join the Transperth Train Operations Division on a permanent, full-time basis. In this role you will be responsible for managing customer enquiries and processing infringement notices, ensuring the accurate and fair handling of appeals and related matters. Reporting to the Coordinator Transit Support, you will play a key role in maintaining the integrity of the infringement system while delivering a high standard of customer service and administrative support.

Key responsibilities

- Reviewing and adjudicating customer appeal letters and drafting responses in line with relevant legislation.

- Processing infringement notices and assisting in the management and maintenance of the infringement notice database.

- Providing timely and professional responses to customer enquiries relating to infringement matters.

- Processing written and electronic correspondence relating to infringement notices.

- Assisting internal and external stakeholders through research, reporting, and inter‑agency coordination.

About You

To excel in this role, you should possess:

- Sound understanding of Transperth’s ticketing and fare systems, as well as relevant Public Transport Authority (PTA) Acts and regulations.

- Good communication skills, with a customer and solution‑oriented approach and the ability to engage effectively with people from diverse backgrounds.

- Good analytical and problem‑solving skills, with the ability to escalated when needed.

- Proficiency in computer applications, with demonstrated experience using Microsoft Office programs.

- Effective planning and organisational skills, with the ability to plan ahead to manage tasks and meet deadlines.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world‑class public transport services and solutions. Our purpose is to provide safe, customer‑focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast‑growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

- Opportunities to grow through personal development and career pathways

- Health and Wellbeing programs including access to a free 24/7 Gym

- Subsidised Corporate Apparel and Spectacles

- Opportunity to join our Social Club offering savings and benefits all year round.

There is one permanent full‑time opportunity available for an immediate start. This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months to fill vacancies that may arise.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Jennifer Wyatt, Acting Transit Manager – Security on (08) 9326 5643 for specific information about the role.

Applicants are requested to provide the following:

- A comprehensive CV with two work related referees.

- A written application (no more than 2 pages) outlining your experience and addressing the Core Competencies and Communication & Interpersonal Selection Criteria as per the JDF.

Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement.

The Public Transport Authority of Western Australia (PTA) is responsible for the operation of all bus, train and ferry public transport services in the greater metropolitan area under the Transperth brand. It also operates public transport services in regional centres, operates roadcoach and rail passenger services to regional area under the Transwa brand, and administers School Bus Services (SBS).

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