▷ [Urgent] Customer Service Senior Team Leader

- Free Cockburn ARC gym membership and wellness programs

About Us

The City of Cockburn is centrally located in the southern suburbs of Perth, on Whadjuk country. We’re a place of experiences, just 20 minutes’ from Perth city, with everything from pristine beaches and wetlands to theme parks and world-class recreation facilities.

At the City of Cockburn, we’re more than just a local government – we’re a vibrant, forward-thinking organisation that puts our people first. Our team is united by a shared desire to make an impact by helping to achieve our vision - Cockburn, the best place to be.

About the Role

Cockburn ARC is the City of Cockburn’s flagship recreation and aquatic centre, one of Perth’s premier community facilities. With 1.5 million patrons through the door annually, the centre is fast paced, complex and the success of the centre is highly reliant on an efficient, professional and seamless customer experience.

This newly created role oversees the Customer Service and Member Sales portfolios as a cohesive team, ensuring effective systems, procedures and training are in place to set the team up for success.

The role ensures our members enjoy an exceptionally high customer experience from the moment someone joins the centre, to regularly attending as a member, and is accountable for driving the growth of the membership base, providing leadership on industry leading sales practices and processes.

The position also plays a centre-wide advocacy role for customer service excellence, ensuring a consistent customer service framework is applied across all departments. The role takes the lead in setting customer service benchmarks for the centre, implementing a program of continuous improvement.

About you

We are seeking a dynamic leader who is passionate about supporting customer service and sales teams in providing exceptional service.

You will have had considerable experience in customer service and sales, having led teams, either within a recreational environment or a related industry. You care for people getting the right outcome and engaging with the community you service.

You are all about a collaborative and supportive management style that values people, fosters teamwork, and encourages innovation, openness, and participation.

Apply and Salary

Salary: Level 7 ($111,670 - $118,583) City of Cockburn Industrial Agreement 2025 based on qualification and experience.

Need more information? We encourage applicants to read the position description for a full understanding of the role before applying. For a confidential discussion about the role, please contact Caroline Lindsay, Customer Experience Coordinator on (08) 9411 3374.

How to apply: Head to the City’s website (www.cockburn.wa.gov.au), click “Job Vacancies” and “Apply”. You will need to address the Selection Criteria detailed in the Position Description (maximum of two pages). All applications must be made via our online portal.

To be eligible for this role you must be legally permitted to work in Australia. All applicants are required to undergo a pre-employment process which includes a fitness for work assessment, alcohol and drug screening, qualification/licence checks and a Nationally Coordinated Criminal History Check.

Closing Date: Wednesday 8 October 2025 at 5.00 pm. The City of Cockburn reserves the right to commence shortlisting and close the advertising period early. We are currently not accepting applications from agencies.

We value equal opportunities for all which is why the City of Cockburn strongly encourages candidates from diverse backgrounds to apply. Every applicant is valued here.

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