Senior Library Services Officers

Senior Library Services Officers

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.

Wollongong is a great place to work, live and play Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

The Opportunity

Make a meaningful impact in your community. Join a team that values creativity, connection, and lifelong learning.

Wollongong City Libraries is a vibrant service of Wollongong City Council. With seven locations, our libraries are welcoming spaces that foster lifelong learning, inclusion, and innovation.

As a Senior Library Services Officer, you'll deliver exceptional customer experiences, lead programs, and support team operations. These roles are key to ensuring inclusive, high-quality services for our diverse community, while stepping into leadership responsibilities when needed. You'll actively promote a culture of inclusion and belonging, ensuring that library policies and procedures are implemented effectively across all service areas.

Opportunities Available:

- Thirroul Library - Permanent Full Time 35 hours per week including some Saturdays

- Wollongong Library - Permanent Part Time (24 hours/week across 4 days, including Saturdays)

You may be required to work weekends and across any of our seven libraries through-out the Wollongong Local Government Area, dependent on operational requirements and as per the rostered schedule. This is a hands‑on role; applicants must be physically capable of undertaking manual tasks relating to the role.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid NSW Working With Children Check.

Salary from $47.05 up to $52.72 per hour plus superannuation (Salary package will be assessed based on skills, experience and qualifications)

What you will be doing

- Deliver exceptional customer service to library visitors, community partners, and colleagues across Council.

- Plan and deliver inclusive, high-quality programs and events that engage and inspire our community.

- Provide guidance and support to staff, volunteers, and students.

- Assist customers with technology and digital services.

- Contribute to continuous improvement and service development.

- Support the Service Team Leader with day-to-day library operations, including staff supervision, training, and development

- Promote inclusion, creativity, and lifelong learning across our library network.

- Contribute to the design and improvement of library spaces, processes, programs, and events in line with the Wollongong City Libraries Strategy 2024-2028.

About you

You're passionate about libraries, community, and delivering exceptional service with . With your foundation of library experience, you bring a unique blend of technical know‑how, creativity, and leadership to help us create welcoming, inclusive spaces for everyone.

You're someone who can support the Team Leader, step up when needed, and help guide and mentor others. You thrive in dynamic environments‑confidently solving problems, supporting others, and bringing programs and events to life. Your collaborative mindset and ability to work effectively with a wide range of stakeholders make you a valued member of the team.

You hold a relevant diploma or higher qualification, a valid Working with Children Check, and the physical capability to perform the role. You're proactive, adaptable, and skilled at resolving conflict and supporting diverse customers.

Comfortable with technology and eager to learn emerging systems, you also bring excellent organisational skills and a commitment to meeting deadlines. Above all, you're dedicated to child safety, inclusion, and living Council's values: Respect, Integrity, OneTeam, Sustainability, and Courage.

Why you'll love working at Wollongong City Council

- True work-life balance
We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex‑time, and rostered days off mean you can maintain balance while delivering great outcomes.

- Great working conditions
Enjoy a 35‑hour work week or a 9‑day fortnight with a regular rostered day off (RDO).

- Career growth and recognition
We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.

- Generous leave provisions
Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.

- Health, safety, and wellbeing
We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.

- A vibrant social culture
Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Applications close 11:59pm, Monday 24 November 2025.

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.

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