Claims Executive

5 hours ago

Council of the City of Sydney, Australia Clearlakeinsurance Full time

Clearlake Insurance Brokers are seeking an experienced Claims Executive to join our growing team.

Our ideal candidate is a client service champion, skilled in conflict resolution, effective communication with clients, and adept at managing complex claims.

Key Responsibilities

- Manage general insurance claims.

- Provide high quality technical advice and support to clients, from initial notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected.

- Provide expert guidance on policy coverage and interpretation and provide advocacy for the client in relation to insurer indemnity denials.

- Drive the settlement negotiation process and negotiate on behalf of the client.

- Act as a trusted advisor to a portfolio of clients, demonstrating value and driving results.

- Manage external providers and interface with panel solicitors, loss adjusters and investigators as required.

- Respond to queries from brokers and clients.

- Conduct meetings and liaise with clients, insurers, claimants, and external providers.

- Manage moderate to complex claims in accordance with the Company’s processes and Client Service Agreements as required.

- Prepare routine claims reports including claims trends analysis and summaries for the client and broker.

- Maintain fully documented system based electronic files in accordance with Company standards and maintain a system prompted diary follow up procedure on each claim.

- Identify opportunities for claims referral to and claims issues to our Advocates and work in collaboration with our Advocacy team.

Experience You’ll Bring to the Role

- Previous experience with handling claims.

- Proven experience in a customer-facing role.

- Strong organisational and multitasking skills.

- Excellent communication and interpersonal abilities.

- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).

- Ability to work independently and as part of a team.

- Problem‑solving skills and attention to detail.

Remuneration will be reflective of the experience and the value which you can add to our team.

Benefits and Why Join Us

- Takes pride in delivering great outcomes to our clients.

- Provides you with a state‑of‑the‑art office in the heart of Sydney CBD, equipped with spa amenities, sauna and steam room.

- Wants you to grow and learn whilst being respectful to each other.

- Celebrates each other’s successes.

Apply now by attaching any relevant documents (e.g., resume). Max file size: 50 MB.

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