Senior Sales Administrator

Do you want to make an impact in a rapidly growing business?

Are you ready to support a dynamic technical sales team?

Do you want to help drive executional excellence and deliver outstanding Customer experience?

Brisbane or Adelaide based

A highly engaging role for an award-winning company

- Attractive remuneration plan
- Company incentives
- Full time position
- Focused on outstanding customer experiences
- Supportive, entrepreneurial, technical environment
- Comprehensive in-house training (but chemical knowledge preferred)

About The Company

JayChem is a Division of Richard Jay (Group) Pty Ltd. Founded in 1969, Richard Jay is an internationally recognised, Australian owned company providing commercial laundry and food service equipment nationwide.

JayChem provides unique chemistry, industry leading technology, equipment and exceptional service to clean and protect the areas where people work, rest, play and heal. Our end‑to‑end solutions provide one point of accountability/contact for customers seeking outstanding results.

The Role

The Senior Sales Administrator - JayChem, is a business support function focused on the supply and installation of chemical dispensing systems to the commercial laundry, healthcare, and hospitality markets. You will be responsible for sales admin, project management, coordinating staff and contractors to implement new business rollouts aligned to the company's brand standards.

You will be working as part of a highly motivated, national team, delivering outstanding customer experiences throughout Australia.

Key Responsibilities

- Provide high-level administrative support to the JayChem sales team
- Manage incoming JayChem sales enquiries Australia wide
- Help convert sales enquiries into orders/appointments
- Process sales orders, quotations and product inquiries accurately and efficiently
- Chase payment of outstanding monies which are outside of agreed terms
- Call targeted customers monthly to review stock level and seek replenishment orders which are aligned to freight policy
- Coordinate with internal departments (logistics, finance, procurement) to ensure timely delivery and customer satisfaction
- Maintain and update CRM systems with client data, sales activities, and pipeline opportunities
- Provide customer analytics and EBR's (Executive Business Reviews) for corporate style business
- Provide reports to Management as directed on business activities, opportunities, competitor activities and other factors that may affect the company's business
- Act as a liaison between customers and the sales team, responding to queries and resolving issues promptly
- Support business development initiatives by researching market trends and customer needs

Attributes

- Excellent communication and presentation skills both verbal and written
- Highly self‑motivated, results driven
- Successful experience in telephone sales
- Ability to work autonomously
- Attention to detail
- Strong customer focus
- Medium level computer skills (Word, Excel, Outlook, Power Bi)
- Committed team player
- Totally reliable and honest

Why JayChem

As a wholly owned Australian company with a genuine national footprint, we offer customers a true local choice for their chemistry/service needs. Our focus is to deliver outstanding customers experiences at a realistic cost, whilst ensuring our programs tread lightly on the environment. We work with global partners, delivering via a local manufacturing/supply chain network to bring our customers the very best technology. We give back to the communities in which we work via our CSR program. As an employer, we pride ourselves on our positive corporate culture and encourage applications from a diverse range of candidates.

If you are a highly motivated and energetic person with previous experience in the following areas, please apply - Senior Sales Administration, Commercial Laundry experience, Chemical Industry experience or roles of a similar nature.

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