Field Service Technician

2 days ago

Melbourne, Victoria, Australia Nuvei Full time
Overview

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your Mission

We're searching for a Field Services Technician to join our nationwide team of Technicians responsible for traveling to our clients' sites and providing technical and training support for all things related to our terminals.

We need an experienced POS/EFTPOS Technician. If you are someone who enjoys field service and who shares our commitment to getting the job done, whatever it takes we will love to have you.

Responsibilities

- Installing, upgrading, replacing, and de-installing EFTPOS terminals at merchant sites
- Provide on-site training to merchants
- Managing and retaining relationships with existing clients
- Merchant support, field tech support, terminal moves & changes
- Planning and coordinating terminal rollouts
- Managing stock levels
- Staging and checking terminal configurations pre-roll out and install
- Assisting with the management of assets, and organizing the return shipping of terminals to head office or third party vendors.

Qualifications

- Customer support experience, and an ability to inspire confidence in our customers
- Computer or Point of Sale (POS) troubleshooting experience
- Excellent interpersonal and communication skills
- PC or EFTPOS installation/repair experience
- Ability to multi-task and manage competing demands on time
- A full current Australian driver's license – Must

Benefits

- Flexible working arrangements, with a hybrid office and home setup;
- A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity;
- Opportunities for career growth, with a focus on internal promotions and employee development;
- A global bonus plan recognizing contributions across the organization;
- Volunteering programs that allow you to make an impact in the community;
- Employee recognition and reward programs acknowledge outstanding performance.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. So, please come as you are. We can't wait to meet you.

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