▷ [5/10/2025] ServiceNow Solution Lead

3 weeks ago

Council of the City of Sydney, Australia IOOF Holdings Limited Full time

The opportunity to join our team

We’re looking for a hands-on ServiceNow Solutions Lead who can take ownership of the technical solution end-to-end and is just as comfortable rolling up their sleeves as they are shaping strategy. We’ve got multiple new modules in progress, a solid line-up of integrations coming, and a business that’s ready to jump on platform-driven solutions. You’ll be stepping into a mature, respected, and growing platform team with the freedom to work across a wide range of modules, not get stuck in one lane, and the scope to influence direction while delivering.

Key Responsibilities

- Lead the technical solution design of ServiceNow solutions across ITSM, ITOM, BCM, SPM, IRM, and other modules
- Maintain platform health - conduct checks, apply fixes, keep performance high
- Drive integrations, including work with Security and Monitoring tools
- Guide first-time implementations of new ServiceNow modules
- Provide architectural leadership, technical best practices, and hands-on delivery
- Mentor and uplift the capability of developers and specialists

What you will bring

You’re a hands-on ServiceNow Solutions Lead who knows how to design, build, and deliver in complex enterprise environments, and you can back it up with real, roll up your sleeves experience. You know compliance and governance aren’t blockers, they’re part of doing it right.

- ServiceNow Certified Architect (CSA or higher) with deep technical capability
- Extensive hands-on ServiceNow experience across multiple modules
- Proven delivery in enterprise environments, ideally financial services or superannuation
- Familiarity with CPS 230, APRA, and complex compliance frameworks
- Experience outside pure consulting, or a strong track record of hands-on delivery within it
- A proactive, solution-focused mindset with the ability to influence and engage stakeholders

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.

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