Manager Strategic Analytics

Apply now Job no: 534095
Work type: Permanent Full Time
Location: Sydney
Categories: Corporate/Property Support, Leadership

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Manager Strategic Analytics will lead the Analytics team at The Star Sydney, championing data-driven decision-making to enhance guest experiences, drive commercial performance, and streamline operational processes.

This role will also deliver strategic insights into customer behaviour, loyalty program effectiveness, and revenue optimisation, ensuring that key business decisions are informed by robust analytical evidence.

A few of your responsibilities:

- Lead The Star Sydney’s analytics strategy and execution
- Design effective data analysis and reporting approaches
- Oversee selection and implementation of analytics solutions
- Deliver insights to guide campaign development and ROI targets
- Support gaming innovation and optimisation through analytics
- Drive data-led strategies to enhance gaming, hospitality, and loyalty performance

What we are looking for:

- Minimum 4 years’ experience in customer analytics, segmentation, or marketing-related disciplines
- Proven leadership with initiative, accountability, and influence
- Tertiary qualification in Statistics, Analytics, or Marketing
- Proficient in data visualisation tools (e.g. Cognos, TM1, Tableau, PowerBI)
- Experience in cloud-based data solutions using platforms such as Azure or AWS
- Advanced SQL and database query skills
- Skilled in advanced analytics tools/languages (e.g. SAS, SPSS, R, Python)

About you:

You’re a strategic thinker with a passion for turning data into actionable insights that drive commercial success. With a strong background in customer analytics, segmentation, and marketing, you bring at least four years of experience in leveraging data to influence business outcomes.

You’re confident leading teams and projects, known for your initiative, accountability, and ability to inspire others.

What we can offer you:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy – limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Paid Parental leave from Day 1, Secondary Carer’s leave also on offer

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.

We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.

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