eHR Application Support Officer

Overview

eHR Application Support Officer (Health Manager Level 1)

Generous leave conditions in accordance with NSW Health (State) awards. Paid Allocated Day Off (ADO) every month, in addition to your annual leave. Thrive at a community hospital with modern facilities near vibrant Parramatta.

Provide first-level EMR/IPM support, troubleshoot issues, triage calls, and drive solutions. Join us for impact and growth

What you'll be doing

This role provides first-level customer support and triage for EMR and IPM clinical user accounts across Western Sydney and Nepean Blue Mountains Local Health Districts.

- Assisting internal and external healthcare providers.
- Supporting eMR and IPM systems.
- Triage of incoming calls to the EHR Design Team.
- Managing clinical user account issues.
- Ensuring timely resolution of support requests.

Where you'll be working

At Cumberland Hospital, you’ll be part of a compassionate, close-knit team dedicated to delivering exceptional care to our community. We value collaboration, continuous learning, and supporting each other’s growth. With comprehensive benefits, opportunities for professional development, and a culture that truly cares, working here means making a meaningful impact every day — together.

You’ll enjoy working at Cumberland Hospital with access to:

- State-of-the-art medical and IT facilities.
- Opportunities for direct collaboration with clinical teams.
- Close to a vibrant selection of cafes and restaurants and open green spaces.
- Easy access to Parramatta Light rail, on-site parking and wider public transport links.
- Access to professional development and training sessions.
- Be part of a community-focused hospital making a real difference.

What we offer

Employment Type: Temporary Full Time (Up to 2 years)

Position Classification: Health Manager Level 1

Remuneration: $42.58 - $56.65 per hour

Hours Per Week: 38

Location: Cumberland Hospital, North Parramatta

Selection Criteria

- Demonstrated experience of service desk call handling and triage fulfillment processes, in line with State-Wide Service Desk objectives.
- Ability to handle multiple assignments demonstrating effective time management.
- Demonstrated ability to work within a dynamic team with a positive attitude who can adapt to new tasks and requirements as required.
- Excellent verbal and written communication skills, ability to develop and maintain documentation.
- Demonstrated time management and organisation skills to meet deliverables.
- Proven ability to function as a self-motivated multi skilled analyst, working collaboratively in a team environment, with a positive proactive attitude, who can effectively work with minimal supervision.
- Demonstrated experience in eMR and iPM account creation tools.

Application details: Requisition ID: REQ609468. Applications Close: 6 October 2025.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.

NSW Health acknowledges the traditional custodians of the land and pays respect to Aboriginal communities today.

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