Student Support Assistant

Overview

- Student Services, Sunshine Coast Campus, Sippy Downs
- Level 3, $42.60 per hour plus 12% employer superannuation
- Multiple casual positions available

The Opportunity

Be the welcoming face of UniSC In this dynamic role, you/'ll be the first point of contact for future and current students, managing enquiries, delivering front-of-house support, and contributing to student engagement initiatives. With a focus on professional communication and accurate record-keeping, you’ll help create a positive, supportive experience that enhances student success and aligns with the university/'s broader goals.

For more information on Student Services, please visit UniSC online: Student Services.

You will

- Effectively manage future and current student matters received via phone, email, and face-to-face enquiries.
- Proactively refer students to relevant specialist staff and follow up as required.
- Establish and maintain effective relationships with students and staff through professional communication and efficient use of electronic records systems.

About you

You/'re a natural communicator with excellent interpersonal skills, the ability to show empathy, maintain confidentiality, and resolve conflicts professionally. You are digitally savvy with strong experience using CRM systems and thrive in fast-paced environments where you can juggle competing priorities. Your strengths lie in building relationships across stakeholders, with sharp analytical and problem-solving abilities to develop practical solutions and take initiative when it matters.

You will possess

- Relevant experience in a customer-focused environment, or a combination of experience, training, and/or education that demonstrates your ability to succeed in this role.
- Demonstrated experience in recognising and responding to a range of student enquiries.
- Understanding of challenges that might arise supporting students in distress.
- Excellent interpersonal and communication skills, with high empathy and effective conflict resolution while maintaining confidentiality.
- High level of digital literacy including experience with CRM systems.
- Ability to build strong relationships with internal and external stakeholders.
- Excellent analytical and problem-solving skills with the ability to use initiative and manage multiple priorities and deadlines.

Equal opportunity and applications

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations peoples, and individuals of diverse cultures, genders, abilities, and experiences. For support during the application process, contact UniSC Careers or call the provided number. All applications must be lodged through the Careers at UniSC website.

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia. We do not accept unsolicited agency applications. For inquiries, contact UniSC Careers.

Application close

Applications for this position close midnight, Tuesday 30 September 2025.

Your completed application should include a resume and any supporting documentation as outlined in the job advertisement. For more information about preparing your application, visit the Join our team page.

About UniSC

We are a growing university focused on research, teaching excellence, and sustainability. We offer professional development, career pathways, and a collaborative culture that values contribution and ongoing learning.

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