Senior Customer Service Engineer

3 weeks ago

Perth, Western Australia OMEGA, Inc. Full time
Senior Customer Service Engineer

Senior Customer Service Engineer

Apply locations Perth, AU | Full time | Posted 7 Days Ago | Job requisition id 15902

Customer Support Engineer – Perth Australia

We are seeking an experienced Customer Service Engineer based in Perth. This is a great opportunity to join a market-leading company in a key customer-facing role that is expanding.

Job Responsibilities (including but not limited to):

Based in Western Australia, you will join a team of 17 Engineers responsible for maintaining XRF, XRD, and SPE instruments across Australasia, including:

- Installation, commissioning, and calibration
- Preventative maintenance on instruments
- Responding to breakdown calls as needed

On-call and weekend work may be required. The role involves extensive travel—at least 80% within Perth, remote mine sites, and interstate. Occasional overseas travel may also be necessary.

Job Requirements:

- 5+ years of field service experience
- Advanced Diploma or higher in Electronics, with strong electro-mechanical skills
- West Australian radiation safety license (advantageous)
- IT literacy
- Ability to travel at short notice
- Passion for customer service
- Experience with X-ray fluorescence, X-ray diffraction, or neutron analysis (advantageous)

We Offer:

- Work in an organization committed to excellence
- Salary dependent on experience, education, and skills

About Us:

Malvern Panalytical, Micromeritics, and SciAps are market leaders in analytical instruments, part of the Spectris Group. We provide tools for innovative companies, academic institutions, and government labs worldwide. Our technologies analyze materials' chemical, physical, and structural properties, and include portable XRF, LIBS, and NIR analyzers.

We are a global organization with over 2,500 employees, sales, and service offices in 20 countries. As part of Spectris plc, a FTSE 250 company, we are dedicated to sustainable progress and innovation.

Our Commitment to Diversity:

We value diversity and inclusion, encouraging applications from underrepresented groups. We make hiring decisions based on qualifications and merit, regardless of race, sex, age, or other protected characteristics.

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