Health & Wellness Community Centre Administration Officer (3/11/2025)

Health & Wellness Community Centre Administration Officer

SCCQ is seeking a friendly and efficient Administration Officer to provide high quality administrative support at our newly established Health & Wellness Community Centre within Illoura Village in Chinchilla.

Working in this position you will support the Health & Wellness Community Centre Coordinator by maintaining operation of the centre through managing bookings, assisting with enquiries, invoicing, processing payments, and ensuring smooth daily opening and closing of the centre.

As the Administration Officer, you will be the first point of contact and will create an environment consistent with our values – to grow communities where best lives are lived.

What can Southern Cross Care Queensland offer you?

- Competitive salary package + benefit of NFP salary sacrifice options

- Ongoing individualized training and mentoring programs

- Opportunity to join a supportive purpose‑driven organisation offering exciting professional development growth

- Great staff culture

- Employee Assistance Program for employees and their families

- Beautiful new purpose‑built Centre

About the role

Working in this full‑time role your duties may include but are not limited to:

- Serving as the primary point of contact at reception, ensuring every client, resident, tenant and visitor receives a warm and personalised welcome.

- Maintaining a visible presence in the reception area, actively engaging with members and fostering a positive atmosphere.

- Answering, screening and directing calls as required.

- Addressing member enquiries and concerns with empathy and efficiency, striving to enhance the overall member experience.

- Opening/closing the premises, arming/disarming alarms and completing daily safety checks.

- Managing the room and class booking system (GPs, allied health, visiting specialists/tenants, physio gyms, group programs).

- Issuing invoices as required.

- Processing payments and reconciling end‑of‑day takings.

- Providing provider support: onboarding tenants (keys/IT/ID/induction); preparation of rooms and equipment.

- Providing operational support to the Centre Coordinator to ensure smooth daily operations and address any issues that arise promptly.

- Maintaining confidentiality; supporting incident logging and WHS routines.

- At all times demonstrating commitment to Workplace Health and Safety.

What will you bring to the role?

- Previous experience in a busy multidisciplinary team environment including medical practice, allied health clinic, aged care, or wellness centre preferred.

- Confidence using booking systems and MS365.

- Familiarity with Medicare billing and health fund processes (desirable).

- Professional and positive communication, with attention to detail—particularly around phone demeanour and internal conversations.

- Flexible, solutions‑focused and empathetic approach.

- Ability to promote SCCQ to the community.

- Strong time‑management skills.

- Ability to work independently as well as part of a team.

Why Join Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not‑for‑profit organisation established by the Knights of the Southern Cross over 40 years ago. We provide compassionate care and inclusive service to vulnerable communities. SCCQ employs over 1,700 staff, caring for more than 2,000 people across residential aged care homes, retirement villages, social houses, NDIS and home care services throughout Queensland, New South Wales and Victoria. We are passionate about growing communities where best lives are lived, and serve our residents and clients with compassion and care. Our culture program Known & Loved enables staff to build genuine community connections.

How can you apply?

If you have the skills and experience needed, we’d love to hear from you. Apply today

For queries about our recruitment process or the role, please contact us at employment@sccqld.com.au

Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate diversity and welcome candidates from all backgrounds. All employment offers will be conditional upon a satisfactory NDIS workers screen, right to work in Australia, and maintaining an up‑to‑date flu vaccination status.

Our Mission

Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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