LMG Lending BDM

4 weeks ago

Brisbane, Queensland, Australia Ray White Group Full time
The LMG Lending BDM will support LMG by growing the white label business to achieve market share growth year on year. This role will provide a range of support services directly to the LMG network including assistance with loan structure, scenarios, accreditation coordination, and complaint management. The role will have specific responsibilities for technical content management in training, events, marketing collateral and websites.

Responsibilities

Customer Relationships 50%:

- Book in proactive appointments and phone calls with our broker network
- Work with LMG team members to build broker relationships and broker knowledge of the LMG Lending offering
- Attend State LMG meetings and provide updates and feedback on results against objectives
- Utilise Hubspot to track activity
- Organise group based strategic meetings
- Complaint management (Broker & Customer)
- Post settlement enquiry and management (Broker & Customer)

Operational 30%:

- SME/Ownership of one White Label (WL) lender relationship
- Drive lender BDM activity
- Product pricing and policy exemptions escalations
- Post settlement enquiry and management

Technical 20%:

- Oversee technical content (training, events, marketing collateral and websites)
- Data Input for Staff and Broker Loans submitted for White label
- Accreditations trainings coordination

KPI's will be measured by white label market share growth, nationally and in each state. This measurement will build out the foundation of the bonus structure for the role. KPI's will include white label settlement volume nationally and in each state, broker activity and overall strategic growth.

To succeed in this role you will bring with you:

- Certificate IV in Financial Services (Finance/Mortgage Management)
- Diploma in Financial Services (Finance/Mortgage Management)
- Finance Industry experience (Lending/Underwriting/Sales/Customer Service)
- Mortgage Lending (Sales or Underwriting)
- Negotiating
- Strong verbal and written Communication skills

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