High Salary Content Services Coordiantor

2 days ago

Perth, Western Australia NES Fircroft Full time
We are working with Woodside, recruiting for a Content Services Coordinator on an initial 12-month contract. The purpose of this role is to ensure Digital support service levels are met as per agreed service level agreement.

Duties and Responsibilities

- Maintaining, tracking and communicating to the managed service provider a pipeline of Woodside demand to enable appropriate support services are available in times of high and low demand or through critical business milestones.
- Monitoring and assuring support service quality against agreed key performance indicators (KPIs) and service level targets.
- Ensuring all production systems are supported and that an effective handover to support process exists and is followed before accepting new systems into the environment.
- Driving continuous improvement opportunities related to a portfolio of supported systems, applications or technologies.
- Understanding who key stakeholders are for the assigned portfolio of supported systems, applications or technologies and that their interests are understood and being addressed.
- Managing business expectations with regards to Digital services and project delivery outcomes.
- Facilitating the implementation of service improvement actions and programmes.

Experience

- 6+ years' experience in project coordination roles working with M365 EDRMS and Digital teams.
- Experience in taking a leading role in managing change, coordination of the related activities and coaching of team members.
- Experience coordinating work within a multi-vendor IT Operations Environment in a Service Delivery capacity.
- Experience with Collaboration, Stakeholder Management, Business Writing and Workshop facilitation skills.
- Ability to manage and deliver projects within the M365 EDRMS environment, ensuring alignment with project goals and timelines.
- The ability to effectively communicate and manage relationships with stakeholders across various Digital teams.
- The ability to care for the M365 EDRMS environment, ensuring changes are well-documented and integrated smoothly.
- The ability to monitor and ensure the performance of the M365 EDRMS environment, including resource management and system optimisation.

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