Retail Security Officer

1 week ago

Cairns, Australia Certis Full time

Join Certis Australia as a Level 5 Security Officer, reporting to the Site Supervisor, you will be responsible for ensuring the safety and security of people and assets at Macarthur Central Shopping Centre.

Dedicated to ensuring safety and serenity, you will bring your exceptional customer service skills to the forefront and embark on a career journey The Retail Security Officer ensures that service delivery and operational security are maintained without delay or compromise, providing a secure and positive environment for both shoppers and staff.

Key Responsibilities

- Act as a visible security presence, ensuring the safety of customers, staff, and property.
- Respond swiftly and professionally to incidents, managing emergency situations effectively.
- Defuse tense situations and maintain a calm, approachable, and positive atmosphere.
- Provide high-quality customer service to clients and customers, ensuring their concerns are heard and addressed.
- Complete detailed incident reports and maintain accurate security records.
- Assist with investigations, working closely with the site team to resolve security-related issues.
- Support the team in implementing emergency procedures and maintain awareness of safety protocols.
- Utilise technology to communicate effectively and manage daily security operations.

Qualifications

- Current QLD Security Licence including Monitoring, Crowd Control and Unarmed
- First Aid Certificate
- Full working rights in Australia
- Experience in retail environments highly advantageous
- Strong oral and written communication skills
- Available retail trading hours, including evening trading

Benefits & Culture

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

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