Security Officer

2 weeks ago

Cairns, Australia Certis Full time

Security Officer - Gold Coast Light Rail

Date: 15 Sept 2025

Location: AU-QLD, AU

Business Unit: (AU) Protective Services

Are you a people-focused Security Officer with a passion for safety and customer service?

Certis is currently seeking professional and motivated individuals to join our team as Perm Part Time Security Officer on the Gold Coast. In this public-facing role, you'll be part of a large, supportive team helping to ensure the security and smooth operation of the local transport network.

Responsibilities

- Be a visible and approachable safety presence across rail environments
- Deliver outstanding customer service and assistance to the public
- Provide wayfinding and clear directional support
- De-escalate and manage conflict using a calm, problem-solving approach
- Support crowd control, access screening, and escorting duties
- Promote teamwork, professionalism, and service excellence in everything you do
- Maintain a high level of personal grooming and presentation

Qualifications

- Current QLD Security Licence (Unarmed & Crowd Control)
- Valid Driver Licence
- First Aid Certificate with CPR
- Ability to obtain a Rail Category 3 Medical Clearance (Included Drug and Alcohol testing)
- 24/7 availability for rotating shifts (primarily weekends)
- Strong verbal and written communicationskills
- A team-first attitude and a proactive mindset

Benefits

What We Offer:

- Friendly and inclusive environment
- Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

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