CUSTOMER SERVICE SPECIALIST II

4 weeks ago

Newcastle, Australia TE Connectivity Corporation Full time

Job Overview

Ensures that customer issues and concerns are answered efficiently and effectively.

Job Responsibilities

- Manage incoming customer orders, phone and email enquiries relating to price, delivery and product selection
- Respond to customer technical enquiries with information provided from Hub TSE’s and/or Product Management
- Update key accounts with regular open order status reports.
- Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.
- Identify new business opportunities and engage with relevant team members to close opportunities.
- Help clients identify additional needs from our product portfolio.
- Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.
- Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.
- Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.
- Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.
- Attend the meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.
- Undertake other duties as required from time to time by the Sales Operations Manager
- Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.
- Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.
- Follow all TE’s internal procedures and policies.
- At all times act in the best interest of both internal and external customers
- Support CSS other team members as required.
- Ensure all relevant sales documentation is filed accurately to align with TE CRD Order Management Policy.
- Ensure customer returns (RMA’s) are managed from initial enquiry through to credit issue.
- Ensure adequate notice of absence is provided to allow coverage of the role.

Job Requirements

- Secondary Education Level.
- High proficiency with SAP Microsoft & MRP applications
- Ability to organise self and manage multiple tasks.
- Previous Customer Service / Sales experience essential.
- The ability to adapt to different types of customers
- Manage high workload with quick accurate responses to customer inquiries
- Be able to communicate confidently and effectively.
- Work as part of a close Customer Service team to provide an Exceptional Customer Experience.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location:
Warnervale, NSW, AU, 2259

City: Warnervale

State: NSW

Country/Region: AU

Travel: None

Requisition ID: 140960

Alternative Locations:

Function: Customer Service

Job Segment: Logistics, Supply Chain, ERP, Web Design, Operations, Customer Service, Creative, Technology

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