▷ (Apply in 3 Minutes) NOC Support Engineer

4 days ago

Perth, Australia Just People Information Security Full time

About the business

This is a national technology-driven organisation, but not an MSP or consultancy. They deliver critical services that genuinely impact people’s lives—and they’re structured to support long-term careers, not burn people out. They operate as an NFP and are known for treating their staff like humans, not headcount.

Role

Our client is seeking a highly motivated helpdesk support individual who is keen to build their career in IT across multiple platforms and technologies. The successful candidate will be a seasoned support engineer with solid networking experience who is ready for the next challenge that will take their career to the next level.

You'll be part of a collaborative team, working on a broad mix of tech, gaining exposure to enterprise-level environments and infrastructure.

This role is on a rotating roster (including overnights, weekends, public holidays) and suits someone who thrives in a dynamic, 24/7 support environment.

Responsibilities

- Triage and respond to incoming requests across applications, network, and core services

- Monitor infrastructure and systems using in-house tools to detect and respond to issues

- Perform initial troubleshooting and accurately document actions in the ticketing platform

- Engage with internal teams, customers and vendors to manage and resolve incidents

- Assist engineers with network, application, or product-related investigations

- Track maintenance activities and ensure they are scheduled and communicated effectively

- Maintain SLA targets and elevate incidents or service requests when required

Requirements for the position

- 2+ years in a Service Desk or NOC environment

- Solid understanding of networking fundamentals (routing, switching, protocols)

- Experience with incident and change management processes

- Strong communication and stakeholder engagement skills

- Customer-first mindset and the ability to work under pressure

- Willingness to work on a rotating 24/7 roster (includes weekends, overnights, and public holidays)

- Due to the nature of the position and requiring a specific check, this Candidate must be an Australian Citizen

Some interesting points

- Bonuses

- Salary Sacrifice options

- Recession-proof business

- Above-market superannuation contribution

- Above-market paternity & maternity contributions

- Strong focus on career advancement

If you would like to learn more about this role, please reach out to Ryley on 0484546357 or send an email to rladhams@humanisedgroup.com.

Not your average IT support role - work on enterprise infrastructure, gain real growth, and enjoy strong team culture + great benefits.

#J-18808-Ljbffr

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