Patient Services Assistant

6 hours ago

Perth, Australia Fresenius Medical Care Full time

Position Title: Patient Service Assistant

Reports to: Dialysis Clinic Manager

PRIMARY PURPOSE OF THE ROLE

To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.

Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

KEY RESPONSIBILITIES

- Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.

- Ensures cleanliness and neatness of patient’s environment and stock room

- Ensures cleaning of the Isolation rooms is done when required.

- Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures

- Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering

- Serves, distributes and collects patient / visitors’ meals and refreshments

- Arranges patient transport from Dialysis treatment

- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic

- Monitors consumable stores and orders stock as required

- Confirms delivery of stock, checks inventory and documentation

- Performs stocktake when requested

- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste

- Orders and pack away linen

- Assist in the collection of blood samples by pathology lab, help spin blood before collection

- Participates in Quality Improvements activities as required by the Dialysis Clinic Manager

- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).

- Engages in internal and external in-service activities to enhance / maintain skills and knowledge.

Competencies (attitude, skills, typical qualifications & experience)

Essential:

- Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner

- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team

- Knowledge of Work Health and Safety as it relates to the role within the facility

- Understanding of the Quality improvement process and risk management obligations

- Demonstrated skills in food preparation and presentation

- Basic office skills, including filing and answering telephone enquiries

- Previous experience in patient assistant role

- Basic computer literacy.

Desirable:

- Completion of a Patient Service Assistant Certificate or equivalent qualification

- Demonstrated commitment to quality improvement initiatives.

- Effective communication skills, both written and verbal

- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice

- Team player

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