Product Manager, Scribe

Location Melbourne HQ or Sydney Employment Type Full time Department Product Howdy, we're Heidi 👋 "The AI startup growing faster than Canva" That's what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world. Ee pivoted from broad healthcare AI to building Earth's finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation. Our mission is simple: strengthen the human connection at the heart of healthcare. We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again. That's where you come in. What you'll do - Own product strategy and roadmap for Heidi's clinical documentation experience, aligning cross-functional teams around a shared vision - Obsess over clinician workflows - understand not just what they say they want, but what would actually transform their day when they're using the product dozens of times - Ship meaningful features by working closely with engineering, design, data and operations to launch them - knowing that at scale, small improvements affect hundreds of thousands of sessions - Work across pods and functions - from Engineering to Sales to Customer Success to other PMs - breaking down silos to deliver value - Set clear goals and metrics for quality, reliability, and user satisfaction, then be held accountable to achieving them - Navigate the tension between consumer-grade expectations (simplicity, speed, delight) and enterprise requirements (customisation, compliance, control) - Build deep understanding of clinical documentation workflows across specialties and geographies, designing for genuine universality - Sweat the details that separate good software from beloved software - you'll spend hours on interactions most PMs would gloss over If we'd worked together the last 6 weeks, you'd have: - Completed a listening tour across Heidi's products, understanding our current documentation capabilities and where the biggest opportunities lie - Spent a full day shadowing clinicians at one of our partner health systems - Shipped an experiment that challenged a core assumption about how clinicians customize their documentation - Written a product brief that engineering actually got excited about (rare, but it happens) - Jumped into customer support tickets to understand why clinicians were struggling with a specific workflow What you'll need - 5+ years PM experience shipping consumer-grade products at serious scale - though we care more about what you've built than years on the clock - A romantic streak about software - you believe products should be beautiful, not just functional, and that great design can transform someone's day - Consumer product sensibility - you know the difference between enterprise software and consumer-grade experiences, and you've shipped the latter even in B2B contexts - Systems thinking that spans product, technical, and people - you see bottlenecks others miss and opportunities where others see constraints - The disagreeableness to say the thing that shifts the entire room's perspective (and the tact to say it well) - Self-directed learning habits - you're already experimenting with the AI tools that will be mainstream next year - Work ON the business, not IN it - you set vision for your domain and connect it to company strategy, not just groom backlogs - Data fluency - you run your own queries, generate your own insights, and make decisions based on evidence - Technical depth to meaningfully contribute to architecture discussions and push back when needed - Communication skills that work equally well with engineers, executives, and clinicians - Context-switching abilities - startup speed when exploring, enterprise thoroughness when shipping at scale - Track record of shipping products with measurable impact on real humans, especially products used at high frequency where quality compounds - Experience with products where small details matter enormously - you've sweated microinteractions that 99% of PMs would ignore If you answer 'NO' to these questions, this may not be the job for you: - Are you an execution powerhouse? - Have you shipped consumer products at serious scale where small quality issues affect thousands of users? - Do design details bother you - the kind of microinteractions most PMs wouldn't notice? - Is design thinking baked into how you build products? - Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call? - Does the prospect of re-energising our health systems make you feel fuzzy inside? Why Heidi? Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder. This is neither a special nor interesting insight. However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential. You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver. The bad news is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose unto healthcare easily. The lows are really low. The good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high. Heidi will take care of you. We offer a generous $500 annual development budget and serious equity. We don't track hours or micromanage calendars - you're trusted to perform and take time when you need it. True A-players progress extremely fast. The conditions in which we work reflects deeply the kind of environment we want Heidi to be for users and employees alike. We are flexible, and value our team's mental health & overall wellbeing. The nature of the scale-up game is demanding, but can adapt to your schedule. We operate on a trust-only policy: company OKRs > individual KPIs. We all take the bins out - metaphorically and literally. If the role description has scared you off, it was meant to. #J-18808-Ljbffr