Service Delivery

Service Delivery & Innovation Business Partner page is loaded

Service Delivery & Innovation Business Partner

Apply locations Sydney, NSW time type Full time posted on Posted 3 Days Ago time left to apply End Date: August 30, 2025 (25 days left to apply) job requisition id JR104731

- Full Time, Permanent Role
- Location: Flexible Location, NSW, QLD, VIC
- Great Salary of $108,969 + Super + NFP Salary Packaging Benefits
- Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose .

Your opportunity

Are you passionate about designing impactful services that integrate lived experience, evidence, and expertise?

Mission Australia is seeking a dynamic Service Design & Innovation Business Partner to shape and enhance our service models, ensuring they create lasting change in communities.

In this role, you will collaborate with service delivery leaders, provide expert guidance on innovation and service design, and drive the implementation of national flagship service models.

If you thrive in a strategic, hands-on environment where your expertise can directly influence service delivery and community outcomes, we'd love to hear from you

Your key responsibilities will be to:

- Develop and maintain strategic relationships with relevant service delivery leaders and staff
- Develop and maintain an in-depth understanding of the service portfolios
- Provide a primary point of contact for service design and innovation related enquiries and provide expert advice, guidance, tools and resources
- Provide coaching and support to service delivery teams to identify, scope and implement opportunities
- Design and drive the implementation of national Flagship Service Models in line with international best practice
- Work with local staff to critically review and re-design service models for greater impact
- Work with Finance Team to support the development of financial models
- Provide input into priority tenders and proposals as agreed with the National Manager
- Build capacity for human centred design by creating resources, training and capacity building activities

Requirements for success

- 5+ years' experience in a similar role
- Relevant tertiary qualifications are highly desirable
- Demonstrated knowledge and passion for human centred design approaches, including co-design and person-informed service design
- Ability to implement human centred design work in a community service context
- Proven ability to synthesise and analyse complex information from a rage of sources
- Strong written and verbal communication skills with an ability to communicate complex concepts clearly and effectively
- Ability to critically evaluate service performance data and program financials

Your benefits

- Rewarding work – every day you know you're making a real difference

- Not-for-profit salary packaging, reducing your tax (details via AccessPay )
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au Find out more about a career with Mission Australia .

How to apply

Click 'Apply' and send your application today

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you

#J-18808-Ljbffr

---