[3/9/2025] Senior Program Manager

Amazon is seeking a Senior Program Manager – Linehaul Execution to lead critical initiatives within our growing Transportation Services team.

As a Senior Program Manager you'll play an instrumental role in coordinating across multiple business units while ensuring operational excellence during peak periods and through organizational changes. This role requires an ambitious individual. This leader will represent a critical function within our wider Amazon Transportation Operations, as we work to continuously improve the service levels, capacities and costs of the Amazon Australia Linehaul.

The ideal candidate will be a natural self-starter who is comfortable supporting both daily operational activities and large, complex and cross-functional strategic projects. This person will have a curious mind-set, solid analytical abilities, as well as superior written and verbal communication skills.

Key Job Responsibilities:
- Continual, operational/tactical management and communication with external customers (linehaul service providers) and internal customers (Carrier Managers, Fulfillment Centers, Supply Chain, Procurement, Finance, Amazon Logistics),
- Identify and develop appropriate performance metrics for each program and ensure consistent measurement and accountability. Pulling data from numerous databases (using Excel, Access, SQL and/or other data management systems) and performing ad hoc reporting and analysis as needed. Create new and track existing metrics to detect & remove any defects,
- Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered,
- Continuous Improvement Management within linehaul operations, focused on developing optimize procedures, processes, and best practices,
- Uses expertise and judgment to select stakeholders to determine the right goals, inform decisions, and design long-term solutions for Transportation network operations,
- Analyzing existing trucking capacity versus forecasted capacity requirements, particularly with the view of supporting seasonal peak times of year. Working to develop medium to long term capacity in planning cycles,
- Analyze and improve network design in partnership with Supply Chain teams to meet best in class cost and customer experience results,
- Design short/medium-term solutions to improve performance and quality of the operations,
- Ensure right business metrics are prepared for and participate in regular Operations calls, business reviews, MBRs, etc. Participate in the preparation of strategic documents of ATS area.- 5+ years of program or project management experience,
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership,
- 3+ years of linehaul transportation or freight operations experience, including knowledge of transportation networks and logistics optimization,
- Proficiency in advanced Gen AI use, MS Excel (macros, pivot tables, etc.), SQL, and Tableau,
- Ability to prepare, report and interpret large sets of data,
- Great communication skills in English, both verbal and written at varying levels of seniority within an organization–with strong interpersonal and relationship-building skills,
- Good organizational skills and ability to coordinate multiple tasks simultaneously.- 2+ years of driving process improvements experience
- Experience managing linehaul carrier relationships and network optimization projects,
- Bachelors/Master's degree or MBA in business, operations, or related field.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.