ICT Service Desk Agent
3 weeks ago
Salary Range: $81,299 plus superannuation (based on skills and experience)
Employment Status: Full-time (Temporary 6‑Month Contract, end June 30 2026)
Eligibility: Australian Citizen or Permanent Resident
Start Date: ASAP
Closing Date: 9th of November 2025
About Us
Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) plays an integral role in education in the ACT and NSW, operating 56 schools and nine early learning centres (ELCs). The Catholic Education Office (CEO) provides corporate services to schools and ELCs. The CEO provides corporate services to the CECG system of schools and ELCs. These Service Areas include Education and Performance Improvement, Catholic Identity, School and Family Services, Strategy and Special Projects, Finance and Infrastructure, Information and Communication Technology and People and Culture.
About the Role
The ICT Service Desk Agent plays a critical role in supporting the organisation’s ICT operations by serving as the first point of contact for all ICT‑related enquiries. This position is responsible for delivering responsive, high‑quality assistance to users through incoming calls, service tickets, and other communication channels.
Key Responsibilities
- Accurately diagnose and resolve first‑level technical issues
- Provide high‑quality customer service over the phone, via email and through ticketing systems to support CECG users
- Escalate complex matters to specialist teams and officers
- Assist in the creation and renewal of SOPs, technical templates, and knowledge‑base tools
- Use ITSM tools and ITIL concepts to manage Incident, Problem, Change and Release records to track workloads
- Provide onsite assistance to stakeholders
About the Team
The ICT Team at Catholic Education Archdiocese of Canberra and Goulburn (CECG) provides support in enabling high‑quality and operational excellence across our schools, early learning centres and head office. Committed to delivering robust, secure, and innovative digital solutions, the team manages the full spectrum of information and communication technology services—from infrastructure and cybersecurity to end‑user support and digital learning tools.
Benefits and Opportunities
- Attractive remuneration package
- Access to salary packaging, including novated leasing
- 24 weeks of paid parental leave (maternity/adoption)
- Up to 14 weeks paid parental leave (paternity/non‑initial primary carer leave)
- Support for professional development and study opportunities
- Access to our People Wellbeing Program, Flourish
Qualifications
- Certificate IV or similar certification in Information Technology or equivalent industry experience.
- Working with Vulnerable People (WWVP) and Working with Children’s Check (WWCC) registrations.
- Driver’s Licence.
Application Process
Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description.
The CEO is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of schools and ELCs in delivering quality education outcomes for the students in our care.
For further information about CECG, please visit the website.
If you have any questions about the recruitment process, contact Alex Morosin, on 0484 327 925 or via email at alex.morosin@cg.catholic.edu.au.
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