Frontline Service Team

Overview

Tradies is a well-established Club Group with three community-based clubs in Gymea, Caringbah and Helensburgh. Renowned for our dedication to our purpose ‘proudly supporting our members, community & environment’, our award-winning team strives to provide exceptional hospitality, give back to our community and protect our environment.

Through our service standards, restaurants, cafes, event and entertainment facilities, we have built a strong reputation as a destination for all occasions and are committed to making a meaningful contribution to our community.

Our welcoming and relaxed social environment is enjoyed by all corners of our community and we are committed to not only fulfilling but exceeding expectations through innovation, adaptability and an unwavering commitment to our core values.

Purpose:

Our Frontline Service Team role is responsible for delivering exceptional customer service in all areas of club operations, including food and beverage service, gaming, events, cashiering and general club duties. This role requires flexibility, professionalism and a commitment to ensuring a safe, enjoyable and welcoming environment for members and guests.

What You’ll Be Doing

Food and Beverage Service

- Greet and serve members and guests in a professional, friendly manner
- Take food and drink orders, process payments and deliver orders promptly
- Assist with bar service, including preparing and serving alcoholic and non-alcoholic beverages
- Clear and reset tables, ensuring cleanliness and adherence to hygiene standards

Gaming Operations

- Assist patrons with gaming machine operations and payouts while adhering to responsible gambling guidelines
- Refill and clean gaming machines, ensuring smooth operations
- Monitor gaming areas for responsible gambling compliance in alignment with laws and club policies
- Provide guidance on the club's self-exclusion program and escalate issues as needed
- Take food and drink orders from gaming patrons, process payments and deliver orders promptly

Cash Handling and Transactions

- Accurately handle cash, EFTPOS, and other forms of payment.
- Perform end-of-shift reconciliations and maintain transaction records.
- Operate POS systems efficiently

Customer Service

- Respond to member and guest inquiries promptly and courteously
- Handle complaints or disputes professionally, escalating as required
- Maintain knowledge of club events, promotions, and services to assist patrons effectively

General Duties

- Monitor the cleanliness and safety of all public areas
- Assist with club promotions and events
- Follow security and compliance protocols, including ID checks and RSA (Responsible Service of Alcohol) and RCG (Responsible Conduct of Gambling) adherence

What You’ll Bring

- Agile, resilient and flexible
- Strong customer service and communication skills
- Ability to work collaboratively in a team environment
- Ability to be self-motivated and action oriented
- Attention to detail and commitment to maintaining high standards
- Adaptability and a proactive approach to problem-solving
- Awareness of and adherence to responsible gambling and RSA regulations

Qualifications and Certifications

- Current RSA (Responsible Service of Alcohol) certification (essential)
- Current RCG (Responsible Conduct of Gambling) certification (essential)
- Current ARCG (Advanced Responsible Conduct of Gambling) certification (desirable)
- Experience in hospitality, gaming, or a similar environment (desirable)
- First Aid Certificate (desirable)

What We Offer

- A chance to be part of a great team and workplace culture
- Comprehensive training and development opportunities
- A positive, welcoming team environment
- Staff meal discounts
- On-the-job learning with chances to grow
- Uniform provided
- Employee Wellbeing Program supported by our Wellbeing Mentor
- Generous family leave conditions
- Staff Discounts
- EAP with free 24-hour counselling
- Volunteering opportunities

If you’re someone who can work consistently, particularly during our peak days - Thursday – Sunday, who thrives in a team-oriented environment and is passionate about delivering exceptional service, we'd love to hear from you

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