Email & Marketing Automation Specialist | Brisbane, West End

**About Fitness & Lifestyle Group****Fitness and Lifestyle Group** (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. We truly make a meaningful, positive impact on people's lives through innovative and diversified fitness, health and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives.Our portfolio of globally recognised brands includes **Fitness First Australia**, **Barry's Bootcamp**, **Goodlife Health Clubs Australia**, **Jetts**, and **Zap**. With 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives.**The Opportunity**At **Fitness & Lifestyle Group** (FLG), we’re passionate about helping our members live stronger, healthier lives – and the way we communicate with them is a huge part of that journey.As our **Email & Marketing Automation Specialist**, you’ll be at the heart of how millions of members interact with our brands - Goodlife Health Clubs, Fitness First, Zap Fitness, Jetts New Zealand and Barry’s.This is your chance to take ownership of campaigns and customer journeys within a complex marketing ecosystem powered by data, technology and automation. From designing personalised lifecycle journeys to delivering impactful multi-channel campaigns, you’ll play a key role in shaping how our members experience FLG every single day.We’re looking for someone who blends **technical know-how** with **creative problem-solving** – someone who loves optimising campaigns, digging into data, and finding smarter ways to engage and retain our community.In return, you’ll get the opportunity to:* Work with enterprise-level platforms on large-scale projects.* Have a direct impact on member experience across five well-known brands.* Be part of a supportive marketing team that thrives on innovation, collaboration and continuous improvement.## ## Key Responsibilities* Build, optimise and manage automated customer journeys across email, SMS and push channels.* Deliver multi-channel marketing campaigns that align with brand objectives and drive engagement.* Use segmentation, triggers and dynamic content to create personalised communications.* Partner with data teams to ensure campaign audiences are accurate, effective and actionable.* Monitor campaign performance, report on engagement metrics and provide actionable insights.* Apply SQL and reporting tools to build dashboards and track lifecycle outcomes.* Standardise workflows and conduct QA to ensure campaigns are timely, accurate and compliant.* Collaborate with Marketing, Product and Operations teams to deliver seamless lifecycle initiatives.* Share best practices and insights to lift adoption of automation and lifecycle processes across the business.* Contribute to enterprise-wide projects, supporting the rollout of new tools, features and processes.## About YouYou’re someone who thrives at the intersection of **data, technology and creativity**. You know how to make campaigns not just work, but resonate. You bring both technical confidence and a sharp eye for detail, paired with the curiosity to keep testing, learning and improving.Here’s what you’ll bring to the team:* 4+ years of hands-on experience in email, CRM or lifecycle marketing.* Confidence working with enterprise platforms (Salesforce Marketing Cloud, Braze, Microsoft Dynamics or similar).* Solid SQL skills and the ability to turn data into smarter targeting and reporting.* Strong project management skills – you’re organised, proactive and can juggle multiple priorities with ease.* Excellent communication and stakeholder engagement skills – you can collaborate, influence and bring people on the journey.* A detail-oriented mindset with a passion for accuracy, quality and continuous improvement.* Curiosity, ambition and a collaborative spirit – you’re always looking for better ways to do things and enjoy working as part of a team.**In return we offer you*** Complementary all access Goodlife Gym Membership, plus one for a friend* FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities.* Modern open-plan office with onsite cafe and complimentary barista coffee (Brisbane)* Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program* Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards* Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program* Leading paid parental leave program* Employee Assistance Program**Our commitment to diversity & inclusion**At **Fitness and Lifestyle Group** we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.**Apply Now**Please click 'Apply' to submit a resume that details your experience, attributes and achievements.
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