Ticketing Coordinator

3 weeks ago

Gold Coast City, Australia Goldcoastfc Full time

Full details of the job.

Vacancy Name: Ticketing Coordinator

Vacancy No: VN119

Location: Gold Coast

About the Gold Coast SUNS

The Gold Coast SUNS, driven by a purpose to deeply connect with our community and inspire them to be part of our extraordinary journey, are seeking a passionate and dedicated individual to join our Consumer team. As a Ticketing Coordinator, you will play a crucial role in ensuring the seamless execution of day-to-day ticketing operations, delivering exceptional customer service, and contributing to the achievement of key department KPIs.

Key Responsibilities:

1. Act as the primary contact for Ticketek, ensuring smooth communication and execution of ticketing requests, including special ticket offers.
2. Liaise with AFL MSS and AFL Ticketing on matters related to tickets, including member entitlements.
3. Collaborate with the Membership team to troubleshoot member issues related to accessing tickets through Ticketek.
4. Coordinate the fulfillment of internal ticket requests for various departments, ensuring accurate tracking and cost codes for internal transfers.
5. Serve as the key contact for opposition teams regarding ticketing requests and coordinate bespoke builds with Ticketek.
6. Capitalize on crowd build opportunities from internal departments, contributing to achieving ticketing targets.
7. Collaborate with the Membership Team to ensure the seamless delivery of matchday operations across membership and ticketing.
8. Provide support to Membership team during key campaign periods.
9. Perform any other duties as directed by the Head of Ticketing and Data to support department and Club KPIs and goals.

Essential Qualifications / Experience / Skills:

- Previous ticketing experience.
- Experience using Aspect and/or Archtics platform.
- Strong administrative skills, proficient in Microsoft Office suite.
- Excellent written and oral communication skills.
- Exceptional organisational skills, attention to detail, and ability to prioritise within tight timeframes.
- Outstanding customer service skills with a 'can-do' attitude.
- Ability to maintain confidentiality and security.
- Friendly and enthusiastic team player with a proactive work ethic, capable of working autonomously.

Desirable:

- Database experience.
- Interest in/data analytics.
- A degree or diploma in Marketing, Communications, or related field.
- Experience in a sporting environment.
- Knowledge of AFL.

Please note, this is a 6-month full-time contract role.

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