Graduate Operations Analyst

Role overview

As a Graduate Operations Analyst, you’ll play a key role in our close-knit team, delivering high-quality technical support for our bespoke user applications—both internally and to external clients—while being immersed in the world of sport every single day.

What type of candidate are you?

- A sports enthusiast, with a particular emphasis towards Football and Cricket.
- A conscientious and dynamic team player who will take pride in being part of a well-respected and motivated team.
- A confident individual, with the ability to lead incidents that require the coordination of multiple teams.
- Comfortable in taking ownership of tasks and responsibilities, working independently and as part of a team.
- Able to think clearly and perform well under pressure when required.
- Eager to learn, with an ability to grasp new concepts, tools and systems.
- Understanding of betting markets and how they relate to the probability of events happening in sport.

What will you be doing?

This is a unique role with a wide range of responsibilities, including incident, problem and change management. It is therefore vital that the Operations team maintain a strong understanding of updates to the estate, including documentation, to provide the high level of support required.

You’ll quickly grasp our processes and actively propose improvements where needed. Each day presents fresh challenges, requiring your keen investigative abilities to uncover root causes. This continuous learning benefits the entire team.

You’ll closely collaborate with delivery, platform teams, and business users, as such you’ll be relying on your communication and relationship building skills. As the business evolves, so does your role, you’ll adapt to meet changing needs, contributing to the success of Star Lizard. You will also have the opportunity for additional project work, where you can gain more responsibility in areas of interest.

Working hours are generally 08:00-16:30, with one or two evenings each week (13:00-21:30), which rolls into on-call support. Any hours worked on-call are returned in lieu. You can expect to work around 40 weekend days a year. We do our best to work the rota around individual requests.

At the end of each shift, you’ll feel the positive influence you’ve had on the business.

What skills will you have?

- 2:1 or above Degree, ideally STEM or strong relevant work experience
- A at A-Level Maths
- Great verbal and written communication skills
- Great mental arithmetic skills
- Strong leadership skills are essential
- Knowledge of betting markets
- Ability to work independently and in a group
- Strong organisation and task management skills
- Customer service experience
- Confident using business software and digital tools, with a strong ability to learn new systems quickly
- Able to follow technical processes accurately and troubleshoot basic IT issues independently
- Technically curious, with a proactive approach to improving workflows and solving problems

How to apply

Please answer the following screening questions and send your tailored CV using the application form on this page.

1. Tell us about the most memorable sports event you've attended. What made it stand out? What was the last one you went to?
2. Describe a time when you had to quickly get to grips with a new tool, system, or concept. How did you approach the learning process, and how did you apply it in practice?
3. Can you share an example of when you took on a leadership role? What was the context, and what impact did you have?
4. Imagine Manchester City are hosting Liverpool tomorrow in the Premier League:

- a. Based on current form and typical market behaviour, what decimal odds would you assign to a Manchester City win, a Liverpool win, and a draw? Please include your overround and explain your reasoning.

- b. If news broke that Erling Haaland was unavailable for the match, how would you expect the odds to shift? What would your revised odds be, and why?

- Tell us something interesting about yourself that isn’t on your CV.

5. In the upcoming T20 World Cup, which two teams do you think should be considered the favourites to lift the trophy and why? What are the key factors in your decision?
6. Tell us something interesting about yourself that we wouldn’t find on your CV.

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