▷ 15h Left Passenger Services Agent
6 hours ago
Overview
The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients.
The position available is Permanent Part time.
Primary Duties and Responsibilities
- Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
- Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines in wheelchairs to and from aircrafts
- Assisting passengers
- During disrupted or delayed services
- That require special assistance
- In wheelchairs to and from aircrafts
- Promote and maintain a positive company image (including grooming, behaviours and service)
- Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
- Comply with dnata Standard Operating Procedures and Policies
Essential Criteria
- Ensure adherence to all company safety, policy, procedures and processes
- Minimum of 2 years’ experience in customer service oriented role
- Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
- Ability to handle baggage up to 32kg.
- Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
- Understands the importance of meeting Service Level Agreements (SLAs) whilst adhering to safety requirements
- Ability to work unsupervised at times and in a changing and fast paced team environment
- High level computer skills
- Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend
Highly Desirable
Fluent in the following languages:
- Mandarin
- Cantonese
- Spanish
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), a pre-employment medical/Drug & Alcohol test and full vaccination.
To be considered for this position applicants must have the right to work in Australia. Due to a high volume of applications, only shortlisted applicants will be contacted.
#J-18808-Ljbffr
-
Passenger Services Agent
1 week ago
Melbourne, Australia dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...
-
Passenger Services Agent
1 week ago
Melbourne, Victoria, Australia Dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients'...
-
Passenger Services Agent
2 weeks ago
Melbourne Airport, Australia dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...
-
Passenger Services Agent
2 weeks ago
Melbourne, Victoria, Australia Dnata Full time $60,000 - $80,000 per yearThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients'...
-
Passenger Services Agent
5 days ago
Melbourne, Victoria, Australia dnata Full timeMelbourne Airport, VICThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence...
-
Passenger Services Agent
3 weeks ago
Melbourne, Victoria, Australia Buscojobs Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional, and safe passenger service functions, including check-ins and/or lead gate agent duties, while ensuring all regulatory requirements are met. The role also involves the efficient, safe, and accurate adherence to client requirements during...
-
Passenger Services Agent
1 week ago
Melbourne, Victoria, Australia Dnata Full timeHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International AirportThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...
-
Melbourne, Victoria, Australia Dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients'...
-
Melbourne Airport, Australia dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...
-
Airport Passenger Service Representative
4 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000Job DescriptionThe Service Delivery Agent plays a pivotal role in ensuring seamless passenger service operations. As a key team member, you will be responsible for delivering exceptional customer service to client airlines while meeting their specific service requirements.This position entails handling passenger check-ins and other duties related to...
