Customer Engagement

1 day ago

City of Greater Bendigo, Australia CVGT Full time

Customer Engagement - Business Traineeship (000224)

Location Bendigo, Australia Sector Education & Training Salary $2,500.00 to $45,000.00 per annum

CVGT Employment has a fantastic career opportunity for a Customer Service trainee to work in our Bendigo Office (City of Greater Bendigo). The successful applicant will be given the opportunity to expand their current skillset. All while working towards and completing their Traineeship.

- Full time opportunity

- Located in Bendigo

- Gain a Certificate III qualification (Business with Customer focus)

- Earn while you learn on the job

To be the successful applicant for this position you will need to be passionate about Customer Service and its various functions, you will have excellent attention to detail and take pride in everything you do, you will also need to be a team player who understands the importance of teamwork but also have the ability to work individually and show initiative, be prepared to learn, be prepared to work hard and go the extra mile in a very busy working environment

The Customer Engagement & Communications Unit is responsible for collaborating with diverse stakeholders to ensure the Council engages effectively with the community. This role will embed a customer-first approach, providing high-quality advice to the Council and communication and engagement with the local community.

The Communications and Engagement team is responsible for coordinating and implementing community engagement, digital and traditional media activities, internal and external communications, and graphic design. The team engages the community across a variety of channels, including media, website, social media and direct community liaison.

The Unit includes the City’s Customer Experience function which is a first point of customer contact for the community including through frontline service delivery from Council’s Customer Service Centres in Bendigo and Heathcote. The Unit supports customer service across the organisation and identifies customer trends to ensure business processes are focussed on a customer-first approach to service delivery.

Duties will include but not limited to:

- Provide administrative support across the Customer Engagement & Communications Team.

- Face to face customer service

- Provide phone and email customer service support

- Assist the Customer Engagement & Communications Leadership Team with project management tasks.

- Support Communications & Engagement Staff with web maintenance.

Position Requirements:

- Police Check

- Work With Children Check

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