Customer Care Consultant

3 weeks ago

Sydney, New South Wales, Australia AAF01 Angle Auto Finance Full time
The role of Customer Care Consultant involves providing personalized and timely assistance to Angle Auto customers during critical moments. This includes engaging with customers to deliver tailored service, building trust through honesty, and understanding their needs.

Key Responsibilities

- Contribute proactively to innovation and continuous improvement to enhance quality, efficiency, risk management, and compliance by collaborating with cross-functional teams.
- Maintain accurate record-keeping and data quality.
- Assist relevant teams with administrative processes.
- Enhance customer service experience through innovation, productivity, and efficiency, fostering a customer-focused culture.
- Manage service requests and provide documents such as Payout Letters, Statements, Finalisation Letters, Amortisation Schedules, and Contracts.

Qualifications & Experience

- Tertiary qualification in Administration, Business, or related field is advantageous but not required.
- Experience in a customer-focused role, such as retail or contact centers.
- Strong typing skills with high speed and accuracy, along with professional email etiquette.
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills, including relationship development.
- Ability to connect with customers, build relationships, and guide conversations to solutions.

Employee Benefits

- Birthday leave: Enjoy a day off on your birthday.
- Health and wellbeing leave: Take time for your health.
- Volunteering day: Dedicate a day to causes you care about.
- $500 ergonomic equipment reimbursement: Support for your work setup.
- Recruitment referral program: Earn up to $5,000 for referring successful candidates.
- Employee rate program: Access to special auto finance rates.
- Paid parental leave: Support for your growing family.
- SPARK: Benefits including discounts and wellbeing support.
- Purchased annual leave: Buy extra leave days.
- Diversity flex leave: Observe culturally significant days with flexible scheduling.

Application Process

Click the 'Apply' button above to submit your resume to our Talent Acquisition team.

Angle Auto Finance values diversity and is committed to providing equal employment opportunities without discrimination based on protected characteristics.

Who We Are

We are an Australian non-bank lender offering flexible automotive finance options to help Australians achieve their dreams.

Our Culture

We believe in teamwork, pride in our work, and continuous innovation to stay ahead in our industry.

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