Urgent Service Advisor

Overview

Market Leading Brand, Largest Selling Ford Dealer in Aus.

Join a team that values professionalism, growth & success

A fantastic opportunity has become available for a performance-driven, customer-focused Service Advisor to join the Bayford Ford team and deliver an exceptional customer service experience.

We are seeking a Service Advisor with unrivalled customer service skills. You will need a proven customer service background and the drive to excel in a professional environment. This is the chance you have been waiting for to further your career in the automotive industry

Bayford Ford is a high-performing service department that prides itself on managing high customer retention, above-national-average customer survey scores, and promoting a positive brand image.

This role offers:

- Attractive remuneration package with the opportunity to maximize earning potential with an industry-leading commission structure.

- Staff and family benefits, including discounts on vehicles, finance, and servicing, discounted health insurance, and access to our Employee Assistance Program.

- A friendly culture and supportive working environment.

- Extensive training and development opportunities.

- Joining a national company with a clear and defined career path for those who want to progress to the next level.

Responsibilities

- Greeting and serving customers for the service department.

- Advising customers on vehicle updates regarding repairs or servicing.

- Following manufacturer and dealership warranty policies effectively and efficiently.

- Coordinating daily service appointments.

- Meeting individual and team targets.

- Managing customer expectations.

- Ensuring customer satisfaction through excellent customer service.

- Preparing for next-day appointments.

- Booking customer vehicle services via email, phone, or face-to-face.

- Preparing Repair Orders and Job Sheets for workshop execution.

- Promptly invoicing customers.

- Effectively addressing customer concerns.

Specific skills required

- Consistently creating a memorable customer experience.

- Explaining the value of vehicle services and repairs.

- Working cooperatively in a team environment.

- Genuine care for external and internal customers.

- Exceptional organisational skills with strong time management.

- Previous experience using Era Power DMS (highly regarded).

- Previous experience using Xtime booking system (highly regarded).

- Ford brand experience (highly regarded).

- Ability to communicate with internal stakeholders.

- Current driver's license is mandatory.

Essential criteria

- A passion for the automotive industry and the brand.

- Ability to logically solve problems.

- Strong attention to detail and communication skills.

- High level of personal presentation.

- Strong computer skills and effective use of dealership DMS (EraPower).

- Commitment to achieving high levels of customer satisfaction.

If you've been looking for that long-term opportunity to be part of a high-performing business, then do not hesitate to make a confidential application now

Bayford Ford is part of the Autopact Group, where excellence drives our 29 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands.

Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

At Autopact Group, diversity is celebrated, and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.

Please Quote Reference Number 13565

Please Complete the Details in our Form Below

* First Name

* Last Name

* eMail

* Daytime Tel

* CV

(.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size)

Cover File

* Where did you find this vacancy? Adzuna
CareerOne
Jora
NetYourJob
Seek
Workforce Australia
Other

Complete this Additional Questionnaire:

(Q1) Which of the following statements best describes your right to work in Australia?

* (Answer 1)

(Q2) Do you have a current Australian drivers licence?

* (Answer 2)

(Q3) How many years experience do you have in a frontline customer service role?

* (Answer 3)

(Q4) Do you have previous Automotive industry experience?

* (Answer 4) Yes
No

(Q5) What is your expected annual salary?

* (Answer 5)

(Q6) Where are you currently living?

* (Answer 6)

Check for Confirmation HERE after you click SEND

#J-18808-Ljbffr