Gatehouse Security Officer

As the Gatehouse Security Officer supporting operations at our client site in Truganina VIC, you will be responsible for managing gatehouse functions including access control, surveillance, and alarm monitoring. You will ensure that all security protocols are followed and that service delivery is maintained without delay or compromise, contributing to the safety and operational integrity of the supply chain facility.

KEY RESPONSIBILITIES

- Manage vehicle movement, access control, and the issuance of visitor passes to ensure secure and efficient site entry.
- Perform administrative duties including checking emails, completing required reporting, and maintaining accurate records.
- Ensure all individuals issued with a security access card have completed the relevant induction and possess the appropriate approved access level.
- Identify and report any security risks to the client contact and Certis Client Services Manager.
- Monitor WHS compliance, CCTV surveillance, and respond promptly to various site alarms.
- Maintain detailed daily logs including communications diaries, event logs, incident reports, breach records, patrol reports, readings, and alarm checks.
- Provide perimeter security by preventing unauthorized access and identifying vulnerabilities in physical and electronic security systems.
- Respond to alarms triggered by access control systems, fire systems, building management systems, CCTV, and staff-reported issues.
- Conduct surveillance and monitoring of all entry gates, screening areas, site buildings, and grounds using CCTV, access control systems, and visitor management tools.
- Manage traffic control at pedestrian and vehicle gates, intercoms, and parking areas to ensure safe and orderly movement.
- Greet and direct drivers, employees, and contractors entering the site.
- Follow client instructions and foster a collaborative working relationship to support positive outcomes.
- Demonstrate situational awareness and a willingness to assist or intervene when necessary.
- Operate effectively within a team environment.
- Record vehicle movement data and conduct regular audits.
- Verify paperwork and operate efficiently in a fast-paced setting.
- Perform site patrols and manage traffic flow.
- Operate CCTV and access control systems.
- Respond to emails and phone calls as received.
- Support and promote site safety standards.

QUALIFICATIONS

Mandatory:

- Current Victorian Security Licence.
- Current full Victorian Drivers License.
- Risk and Assessment Qualification.
- Certificate III in Security Operations.

EXPERIENCE AND SKILL REQUIREMENTS

- Minimum of 2 years demonstrated experience in a gatehouse or similar security role.
- Prior experience in staff supervision and performance management.
- Demonstrated ability to manage client relationships in a fast-paced operational environment.
- Advanced computer skills, with proficiency in MS Office applications (Word, Excel, Outlook).
- Excellent communication and customer service skills, both verbal and written.
- Strong report writing and presentation skills, with attention to detail and accuracy.

BENEFITS & CULTURE

What We Offer:

- Competitive salary & full-time employment
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.

Our Values

We are committed to:

- Professionalism: Delivering expert, reliable service with excellence.
- Integrity: Acting with honesty, transparency, and accountability.
- Customer Focus: Putting clients first with tailored security solutions.
- Teamwork: Collaborating for shared success and safety.
- Courage: Embracing challenges and innovation with confidence.
- Care: Prioritizing people and communities with meaningful impact.
- Safety: Championing a culture of protection and vigilance.

DIVERSITY STATEMENT

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

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