Mail Officer

Description & Requirements

Permanent full-time position working across a rotating roster

Commitment required to work Monday - Friday with availability all hours throughout 6am - 11:59pm

As an employee, access our 'Post Perks', a variety of discounted retailer and services benefits

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As our Mail and Parcel Sorting Officer, you’ll be working at the TownsvilleMail & Parcel Processing Centre where you’ll be responsible for manually sorting mail in preparation for delivery the next day. You’ll play a key role in supporting our Posties, who provide a vital service to our local community every single day.

You’ll be working together with a friendly team of like-minded people, and your community relies on you, and it doesn’t get better than that

This position requires a person able to work an alternating rotating roster in line with business requirements or team members on leave.

The successful person needs to have availability to cover all shifts as below:

The shifts are full-time hours 5 days a week but working either morning or nights in line with rotating roster.

All applicants must be available to cover any hours between 6am - 11:59pm. Rosters are advised well in advance e.g 2 weeks working mornings followed by 2 weeks working evenings. A total of 7.5hrs per shift.

You’ll be

- Available to work across all shift times listed above

- Working efficiently individually or in a team to manually sort mail and parcels as they arrive and exit the facility

- Lifting and handling heavy parcels and bags of mail regularly

- Working around complex machinery and equipment (training provided)

- Required to use manual pallet jacks and stackers to receive and despatch large volume of mail (training provided)

- On your feet for the full shift doing very physical work and often repetitive tasks

- Provided initial and ongoing training with senior team members who are committed to engage and take part in your professional development

About you

- You are flexible with working additional hours if required

- You have a great memory, great hand/eye coordination, and excellent attention to detail

- You enjoy physical work indoors and can lift up to 16kgs of Mail and Parcels regularly

- You are ok to handle parcels and packages that may contain food products and alcohol

- Experience operating manual pallet jacks or stackers is advantageous but not mandatory

How we’ll deliver for you

- Enjoy a 12% superannuation contribution per annum plus any potential penalties depending on your shift time

- We invest in you for the long-term, encouraging growth through delivering on our values of Trust, Inclusivity, Empowerment and Safety

- Be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day

- We invest in your personal well-being, recognise and reward you for your contribution to our successful with Post Perks and more

Training and Support

At Australia Post, our training and induction programs offer support to ensure we set you up for success. You will attend an induction in your first week with our Learning and Development Team followed by a site-specific induction at your respective facility and additional online learning modules. As a new employee, you will receive one‑on‑one coaching, followed by regular check‑ins with your Manager and Trainer to track progress, provide feedback, and discuss any support needed. We assess development at the end of each month during your probationary period, with adjustments or additional training as required. The program includes site‑specific inductions and hands‑on training, building employees up to full delivery capacity within six weeks. Our approach is flexible, ensuring long‑term success and continuous growth.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‑free recruitment process and workplace for those living with a disability and are entitled to review and remove bias in our processes to create a gender‑equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

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