Customer Care Officer: Sales Lead

3 weeks ago

Mildura, Australia Cardinia Leisure Full time

Job Category: Administration,Marketing,Sales

About Aligned Leisure

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Job Description

Full Time or Part Time Available

Overall member acquisition at the Mildura Waves Aquatic and Leisure Centre is the primary objective of the Customer Care Officer – Sales Lead across our Health Club, Aquatic and Swim School membership base. Sales leads will be generated through a proactive prospect management system, where lead generation is maximised by having multiple and innovative data capture strategies running simultaneously.

While the role primarily focuses on sales, there is also a natural crossover with retention. Retention will be done through segmented communications, relevant messaging and intervention where non-renewal appears likely, along with a high level of service, particularly to new members through the “nurture program” and members most at risk of non-renewal.

The role will be shared with customer service desk responsibilities which will involve servicing of all customers, dealing with enquiries, answering phones, taking tours and other administrative duties. The role is a critical customer facing role and as such, will be required to work shifts that are in line with busy member attendance periods including early mornings, evenings and weekends.

For further information or a confidential discussion please contact Brennan Poulton on (03) 5018 7500 or brennan.poulton@alignedleisure.com.au

Desired Skills and Experience

Essential Qualifications and Experience:

- Experience in delivering exceptional customer service
- Current First Aid, CPR certificate and Victorian WWCC (if aged 18 years or older)

Personal Attributes:

- Enjoys selling
- Understands/enjoys the leisure industry and motivated to serve Aligned Leisure.
- Relentless in their approach to sale and service.

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