Scheduler - 2 Positions

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people’s homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs).

THE ROLE

The Scheduler has a vital role in scheduling the supervision and transportation of children to and from their family contact. All work is undertaken within the framework of Child Protection legislation, practice guidelines and best interest principles.

This role may at times be required to operate outside normal office hours with relevant overtime or time in lieu provisions applying.

ACCOUNTABILITIES

- Referrals: accept screened Child Protection referrals from the Family Contact and Support Unit (FC&S) Team Manager for cases where a FC&S Case Support Worker is required to facilitate a transport and/or contact between children and their families. Allocate referrals to case support workers, whilst ensuring resources are also booked, such as access rooms, cars etc.

- Collaboration: engages well with families, practitioners and teams, agencies, services and the community to effectively facilitate transports and contacts. Is polite and considerate in dealing with others. Demonstrates the ability to engage with professionals in matters relating to transport and access.

- Business operations: Records information using the appropriate departmentalsystems (such as the Client Relationship Information System – CRIS). Uses IT andweb-based applications as required, and in line with departmental guidelines and privacy principles. Seeks guidance from the supervisor, team manager and otherteam members when unsure of appropriate action.

Please open the position description to read more.

This role requires a Working with Children Check. Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check. For more information on what this means, and all other requirements, please see the Position Description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs).

Please apply to submit your interest in this position.

Applications close Wednesday 12 November 2025 at 11.59pm

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