Customer Service Consultant

Overview

Bupa Morphettville is a charming care home set in a quiet suburb of Adelaide. It is close to the local community with the Glenelg tram, racecourse and a variety of small shopping centres and plazas just steps away. It consists of 132 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. To learn more about our home please visit - Bupa Morphettville | Aged Care Adelaide

Benefits

- Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
- VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
- Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

About the Role

This is a 5-month Fixed Term Opportunity (Maternity Leave Cover) for 4 days a week (Part Time).

As a Business Administrator - Admissions Coordinator, known as a Customer Services Consultant (CSC) at Bupa, you will be working closely with the other CSC in the Care home, our General Manager and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the enquiries to arrivals process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home. Having a strong sales background in Aged Care will be an advantage.

No sponsorship available.

Duties

- Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.
- General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
- Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
- You be responsible for manning the main reception desk and other tasks as directed by the General Manager

Skills and Experience

- Previous experience gained in a similar role
- Strong sales experience in the aged care sector an advantage
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills
- The ability to solve problems independently
- Excellent communication and interpersonal skills
- Minimum of a Cert III in Business Administration or equivalent experience
- An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

How to Apply

Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

* Eligibility criteria and conditions apply

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