Apply in 3 Minutes: Customer And Business Support Officer

Customer and Business Support Officer - Fitzroy

Job no: 496549
Work type: Full Time - Permanent
Location: Melbourne
Categories: Services

Customer and Business Support Officer - Fitzroy

Full Time - 38 hours per week (Flexible)

Band 4 - starting at $70,961.56 (pro rata) + super + RDO (RDO applicable for full time 38 hours per week only)

- Supportive and friendly team environment where we value growth and development
- Excellent employee benefits and competitive hourly rates
- Work in a dynamic and collaborative environment

Yarra City Council has an exciting opportunity waiting for an enthusiastic and experienced Customer and Business Support Officer within our Fitzroy Early Years Precinct. This role is a full-time position within our service leadership and administration team. This role is best suited to applicants with experience in customer and business support. If successful, you will have a combined administration and supportive customer-focused role that will promote inclusion, engagement, and positive early childhood education & care outcomes for children and families at Fitzroy Precinct and community.

What is the Fitzroy Early Years Precinct?

The Fitzroy Early Years Precinct is a dual-site early childhood education and care service owned and managed by Yarra City Council. Comprising of Connie Benn Early Learning Centre and Dill-be-din Kindergarten, the Fitzroy Early Years Precinct provides high-quality Long Day Care and Sessional Kindergarten programs to children living in and around the municipality.

How will the Customer and Business Support Officer be supported to do their job well?

Our Early Years Precinct model has enabled Yarra's Children's Services to focus on a strength-based approach to leadership and administration. Each of our leadership and administration roles are supported to focus on their area of expertise, complementing the skills and competencies of their counterparts to create a rich tapestry of knowledge leaders and skill builders.

- Precinct Educational Leader
- Precinct Customer and Business Support

The Customer and Business Support role sits within a well-appointed and established Early Years Precinct leadership team. This strong and effective leadership model means that our Customer and Business Support Officer can focus on what they do best - administration and supportive customer focus to promote inclusion, engagement, and positive early childhood education & care outcomes for children and families at Fitzroy Precinct and community.

What is it like working for Yarra City Council?

Yarra City Council is a Local Government Authority covering suburbs in the inner East and North of Melbourne. Yarra City Council is an exciting organisation that prides itself on inclusive culture and development of staff. We aim to make a positive difference in people’s lives and continually improve service to the community.

- Accountability: We own what we do and expect others to as well.
- Respect: We include all. Diversity is our strength.
- Courage: We are intentional in our actions. We seek the brave path.

Yarra City Council is committed to offering the best conditions to our children's services staff, including exceptional remuneration and rates of pay, second-to-none employment conditions, leadership development, and investment in succession planning.

- Exceptional remuneration and rates of pay
- Second-to-none employment conditions, including additional leave entitlements for study and cultural celebrations
- Leadership development and investment in succession planning
- Thorough induction and on-boarding processes
- Access to ongoing professional development, including internal and external training
- Above industry standard management support at every level of the unit

What qualifications and experience will you need for this role?

- Relevant business or customer service training e.g., TAFE or VCE studies.
- Experience in a responsible customer and business support or administrative support role, if this has been in children’s services would be an advantage but is not essential.
- Current Victorian driver’s licence preferred, but is not essential.
- Experience in a local government or community services environment would be an advantage, but is not essential.
- Recognised early childhood education and care (ECEC) qualifications care would be an advantage, but is not essential.
- Current first aid, anaphylaxis, and asthma training certificates preferred but not essential.

To apply for this role, you will need to upload your current CV, Cover Letter, and Key Selection Criteria. Applications close on Thursday, 16 October 2025, at 11:55 pm.

Yarra City Council is committed to being a child-safe organisation and supports flexible and accessible working arrangements for all.

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