Business Applications Support Engineer

3 days ago

City of Brisbane, Australia Global Engineering and Construction Pty Ltd Full time

Global Engineering and Construction (GEC) are an Australian owned, family oriented and value-driven organisation. Weare a leading provider of management and construction solutions to clients across the energy and oil & gas sectorswith a proven track record across Australia.This is an exciting opportunity to work as part of a growing business operating out of the Cooper Basin in South Australia.

Job Description

About the Role

Globalare seeking a Business Applications Support Engineer to provide technical support, maintenance, and troubleshooting for our ERP system and other business applications. Reporting to the IT Manager, the successful candidate will be responsible for ensuring business applications meet organisational needs, providing system support, enhancements, and user training. They will also assist in documenting and mapping business processes, offering insights for improvements, and driving the implementation of solutions.

Key responsibilities will include:

- Gathering, documenting, and translatingbusiness requirements for ERP configurations and enhancements.
- Assistingin system configuration, customisation, and upgrades to meet evolving business and process requirements.
- Collaboratingwith teams (Finance, Operations, P&C) to map processes, perform gap analysis, and identify system improvements
- Developing Power BI dashboards and reports to deliver insights into ERP data and performance.
- Overseeing ERP security, user access, and permissions management.
- Collaboratingwith stakeholders to manage the impact of changes introduced by the Applications.
- Engagingin change management, training, and communication strategies to promote smooth system adoption.
- Maintaining ERP documentation and liaise with external vendors for system upgrades.

Desired Skills and Experience

To be successful in this role you must hold the following traits, skills and qualifications:

- Bachelor’s degree in information technology or computer science.
- 2+ years of experience in ERP system support or implementation (Oil & Gas industry preferred)
- Proficiency in ERP platforms (e.g., Jobpac) and Power BI.
- Experience in business analysis, including process mapping and gap analysis.
- Knowledge of integration platforms (Workato, Boomi) preferred.
- Introductory knowledge of change management.
- Resilient to change.
- Strong communicator both written and verbal.
- Alignment with our values: Driven, Purposeful, Open & Honest, Respectful.

Being part of the Global team gives you access to a range of different benefits. Alongside the opportunity to work with a business that is passionate about not just providing you a role but a career, you will also have access to:

- Online benefits platform with discounts to major retailers and novated leasing.
- Our Employee Assistance and Peer Support Programs.
- Onsite trainer to upskill and obtain new tickets and licenses.
- Our reward and recognition programs.
- A team that is passionate about delivering exceptional project outcomes safely.

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