ICT Support Engineer

17 hours ago

Sydney, Australia Migration Team Australia Full time

Our client ITAC TECHNOLOGY PTY LTD in Byron Bay is looking for full time qualified experienced ICT Support Engineer.

ITAC TECHNOLOGY PTY LTD is an agile, modern tech support organisation with big plans.

Based in Byron Bay servicing the Northern Rivers area, Gold Coast and beyond. ITAC delivers hassle-free IT solutions to SME businesses who value the ITAC approach. Focussing on long term partnerships, providing expertise in the issues facing SMEs and offering continuous improvement opportunities for clients, ITAC is an IT partner of choice.

ITAC is growing and is looking for its next ITC Support Engineer who is keen to be part of the ongoing growth and success.

Position overview:
Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Skill Level:
Ideally, you’ll have at least 5 (or ideally more) years in a Managed Service Provider or System Admin environment. Certifications or proven experience in cyber security, Service Desk, Google Workspace, Microsoft 365 and network/Internet deployment are highly regarded.

Tasks Include:
• scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
• identifying variations and potential high risk areas in securing adherence to standards and procedures
• recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
• communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
• assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
• developing, conducting and providing technical guidance and training in application software and operational procedures
• analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
• testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
• creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Why choose ITAC?
• Have a hand in company growth and direction, shaping your own role to fit your interests and the business needs
• Be part of a values based workplace, with an exciting vision for the future.
• It’s a small team that is agile, honest, open and responsive to change.
• No one day is the same Get exposure to a variety of technologies and projects.
• Location – you can surf, coffee, yoga, sleep or whatever brings out your A-Game.
• Salary on offer for the right candidate is $90,000 to $105,000 p.a. plus superannuation.

Please ONLY send your CV if you meet or exceed the requirements

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