Band 3 Clinical Services Administrator

Band 3 Clinical Services Administrator - Salisbury

An exciting job opportunity has arisen for a Band 3 Clinical Service Administrator to join our friendly team. Ashdown Ward looks after people who have been detained under the Mental Health Act. This unit operates a 24-hour service.

We are looking for someone who is highly motivated, with excellent administrative skills. This varied and interesting role is providing vital administrative support to the Multidisciplinary Team and Ward Manager. You will demonstrate good initiative and judgement, as you will need to be able to work independently, as well as part of the wider team.

The unit can be very busy and challenging at times, so you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assistance Programme.

You will have empathy and compassion for people who experience mental health issues, as Service User care is at the heart of our work.

You will have previous clerical and administrative experience and have a good working knowledge of all Microsoft Office packages

The role will be based on Ashdown ward, at Fountain Way in Salisbury.Hours of work will be 37.5 hours covering Monday to Friday 9.00am to 5.00pm.

Sorry but we cannot offer sponsorship for this post.

Main duties of the job

To provide comprehensive administration support to the Ward Manager and to the wider Multidisciplinary Team.

You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our eRostering system and our electronic patient record system (RiO).

You will be dealing with telephone enquiries and liaising with other clinical teams, third sector health care providers and outside agencies.

You will be responsible for ordering supplies and stationery items for the unit. This will include using NHS supplies and AWP's non-stock ordering system.

You will be required to type letters, produce documents, reports and agendas, and take minutes at a variety of meetings including the daily ward morning meeting. Note taking training is provided by AWP.

The role requires the successful candidate to be able to adapt to constant changes in workload priorities and be able to work in an often noisy and busy environment.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job responsibilities

- Liaise with a wide range of stakeholders, both internal to the organisation and external, including Medical Staff, Multidisciplinary Teams (Community or Inpatient), Services Users and Carers, Health and Social Care teams, Third sector/voluntary agencies, Community groups and local authority provision, and other statutory agencies e.g. Police, Ministry of Justice etc.
- Answering the main phones for the ward and dealing with enquiries.
- Taking accurate messages and passing them on in a timely manner.
- Uploading and recording information on RiO (Patient Electronic file).
- Health roster for clinical staff.
- Typing clinical letters and posting them, ensuring a copy is upload to RiO.
- Taking minutes of various meetings.
- Inputting information on to Health Roster.
- Ordering supplies, including non-stock orders.
- And any other general administrative task.

Person Specification

- Fast and accurate keyboard skills
- Minute taking
- Experience of organising and maintaining a busy office
- Experience of administrative systems and office procedures
- Demonstrates good time keeping and management of own diary
- Shows understanding of mental health
- Demonstrates clear understanding of principles of confidentiality
- Demonstrates resilience and ability to manage change
- Previous admin experience working in NHS
- Experience of working in mental health services
- Shows understanding of mental health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

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