Quality Assurance Manager

4 weeks ago

City of Brisbane, Australia Empire Group Full time

We are seeking a Quality Assurance Manager to join a large statutory organisation on a contract basis. This is a key leadership role driving the uplift of claims quality, governance, and assurance in a highly regulated environment.

The Role

- Oversee structure, strategy, and governance for quality assurance across the claims life cycle.
- Design and embed a fit-for-purpose QA framework that strengthens compliance, improves decision-making, and supports customer outcomes.
- Partner with executives and senior leaders to provide confidence in claims quality and assurance.
- Coach and develop QA leaders, ensuring sustainable capability for the future.
- Act as a transformation lead, introducing best practice processes, tools, and governance.

Key Deliverables

- Immediate assurance uplift through structured reviews and reporting.
- Development of a clear QA strategy and framework that aligns with regulatory standards.
- Identification of best practice, tools, and systems to support sustainable QA outcomes.
- Strong governance and calibration processes that reduce risk and increase transparency.
- Robust engagement with stakeholders to challenge current practices and embed improvements.

About You

- Experienced quality assurance professional with a strong background in regulatory, statutory, or compliance-driven sectors (for example, workers' compensation, personal injury, government insurance, financial services, or large public sector programs).
- Skilled in governance, audit, and assurance frameworks, with a proven track record of leading quality uplift initiatives.
- Strong leadership and stakeholder management skills, with the ability to influence at executive level.
- Adept at driving transformation while building trust and capability in operational teams.
- Collaborative, pragmatic, and confident in navigating complex, regulated environments.

Contract details:

- Flexible hybrid work model, with 50% WFH and core hours between 9am-4pm.
- Contract duration through June, with potential for extension.
- Based in Brisbane CBD, working within a cohesive and supportive team.

Why Apply

This is an opportunity to make a measurable impact in a high-profile statutory body. You'll shape and deliver a QA framework that strengthens governance, enhances compliance, and leaves a sustainable legacy for the organisation.

For more information regarding this opportunity, please contact Pauline Stephens either on 0434 249 988 or on pauline.stephens@empiregroup.com.au

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

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