Quality Assurance Manager

3 days ago

City of Brisbane, Australia Empire Group Full time

We are seeking a Quality Assurance Manager to join a large statutory organisation on a contract basis. This is a key leadership role driving the uplift of claims quality, governance, and assurance in a highly regulated environment.

The Role

- Oversee structure, strategy, and governance for quality assurance across the claims life cycle.
- Design and embed a fit-for-purpose QA framework that strengthens compliance, improves decision-making, and supports customer outcomes.
- Partner with executives and senior leaders to provide confidence in claims quality and assurance.
- Coach and develop QA leaders, ensuring sustainable capability for the future.
- Act as a transformation lead, introducing best practice processes, tools, and governance.

Key Deliverables

- Immediate assurance uplift through structured reviews and reporting.
- Development of a clear QA strategy and framework that aligns with regulatory standards.
- Identification of best practice, tools, and systems to support sustainable QA outcomes.
- Strong governance and calibration processes that reduce risk and increase transparency.
- Robust engagement with stakeholders to challenge current practices and embed improvements.

About You

- Experienced quality assurance professional with a strong background in regulatory, statutory, or compliance-driven sectors (for example, workers' compensation, personal injury, government insurance, financial services, or large public sector programs).
- Skilled in governance, audit, and assurance frameworks, with a proven track record of leading quality uplift initiatives.
- Strong leadership and stakeholder management skills, with the ability to influence at executive level.
- Adept at driving transformation while building trust and capability in operational teams.
- Collaborative, pragmatic, and confident in navigating complex, regulated environments.

Contract details:

- Flexible hybrid work model, with 50% WFH and core hours between 9am-4pm.
- Contract duration through June, with potential for extension.
- Based in Brisbane CBD, working within a cohesive and supportive team.

Why Apply

This is an opportunity to make a measurable impact in a high-profile statutory body. You'll shape and deliver a QA framework that strengthens governance, enhances compliance, and leaves a sustainable legacy for the organisation.

For more information regarding this opportunity, please contact Pauline Stephens either on 0434 249 988 or on pauline.stephens@empiregroup.com.au

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

#J-18808-Ljbffr

  • Quality Assurance Manager

    6 days ago

    Brisbane, Australia WorkCover Queensland Full time

    **Job no**: 493831 **Work type**: Permanent - Full Time **Location**: Brisbane CBD **Categories**: New Claims Group - Claims Assessment At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your...

  • Quality Assurance Manager

    2 weeks ago

    Brisbane, Australia Allianz Australia Full time

    **Quality Assurance Manager | Consumer | Brisbane or Adelaide location** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our...

  • Quality Assurance Manager

    2 weeks ago

    Brisbane, Queensland, Australia Labour Support Group Full time $80,000 - $120,000 per year

    About UsFlemshire Pty. Ltd. operates as a grocery and related product merchant wholesalers in Rocklea in Queensland. They now seek a Quality Assurance Manager to join their team to oversee quality assurance and control over their FMCG and perishable produce.The RoleThis is a full time role with an annual salary set at $78,150 plus superannuation. The role is...

  • Quality Assurance Manager

    1 week ago

    Brisbane, Queensland, Australia Titles Queensland Full time $120,000 - $180,000 per year

    About usTitles Queensland manages the land and water titles registries for Queensland and are the trusted experts in maintaining the reliability and integrity of one of our state's most significant registers of information, protecting people's most valuable assets.With over 750,000 lodgements and 2.7 million searches of land and water titles registry...

  • Anz Quality Assurance Manager

    2 weeks ago

    Brisbane, Australia OnTalent Full time

    Quality Assurance, standards, accreditation - Manufacturing, GMP, product R & D - Private scaling business, supporting growth This well-established privately owned business, head-quartered in New Zealand, is growing it’s Australian presence at a fast rate. Priding themselves on providing the agricultural industry with a range of innovative, world-class...

  • Quality Assurance Inspector

    2 weeks ago

    City of Brisbane, Australia Michael Hill Full time

    Join Michael Hill as a Full-Time Quality Assurance Inspector Support our retail network by ensuring product excellence and seamless returns from our Australian Support Centre in Brisbane. More About the Opportunity: We’re excited to offer a full-time opportunity at our Support Centre in Brisbane for a detail-oriented and proactive individual. This role...

  • Quality Assurance Manager

    3 weeks ago

    City of Melbourne, Australia Andrews Meat Full time

    Overview Quality Assurance Manager – Plant/Site: DVP Date Posted: 23 Sept 2025 About Us JBS Pork Australia (formerly Rivalea), is Australia’s leading integrated agri-food company, positioned at the top of high-quality pork production for both domestic and export markets. As part of the global protein powerhouse JBS, we offer exceptional career...

  • Quality Assurance Manager

    2 weeks ago

    Brisbane, Australia OnTalent Full time

    ISO standards, 13485, approvals FDA, TGA etc - QMS CI, Quality Champion - MedTech product, complex systems **About Magnetica** We are recruiting for a motivated and focused Quality Assurance Manager to join our Brisbane-based team. A permanent, full-time position reporting to the General Manager, the role will suit someone looking to take responsibility...

  • Senior Manager, Assurance Standards

    2 weeks ago

    Council of the City of Sydney, Australia BeathChapman Pte Ltd Full time

    Your Responsibilities: - Be a 'Risk Transformation Pioneer'. Re-define the quality standards of 2nd Line Risk Assurance, across SOX Prudential, Operational Risk, Compliance and Project domains in line with regulatory change and evolving risk management practice - Re-engineer the 2nd Line Risk Assurance processes, lead and drive the development of...

  • Head of Quality Assurance

    2 weeks ago

    Brisbane, Australia KE Select Full time

    Biomanufacturing - GMP - New role due to growth. - Biologics - Nucleic Acid. **About The Company** Our client is a leading CDMO dedicated to the development, manufacturing, and distribution of nucleic acid products. They are committed to ensuring the safety, efficacy, and compliance of products to meet regulatory standards and exceed customer expectations....